Title: NetSuite Help Desk( Techno Functional )
Location: Hyd/Mum/Bng
Exp Level: 5+
Education: Any Degree
Key Responsibilities:
* Should work in EST shift
* 5 to 6 years of strong hands-on experience with NetSuite ERP
* Solid understanding of NetSuite Financial and operational business processes
* Experience with SuiteScript, SuiteFlow, Saved Searches and Reports, Roles, permissions and security model
* Java script (Suitescript)
* API integrations (REST/SOAP)
* Nice to have - SQL / Data analysis
* Experience with third-party NetSuite integrations
Roles & Responsibilities:
NetSuite Help Desk Support
* Serve as the first point of contact for NetSuite-related user issues and requests.
* Manage and resolve help desk tickets related to:
* User access and password resets
* Saved searches (creation, modification, troubleshooting)
* Basic end-user navigation and functional questions
* Minor configuration assistance (as approved)
* Escalate complex issues to internal SMEs or external partners as needed.
Data & System Support
* Perform basic NetSuite data imports (CSV uploads, standard templates).
* Validate data prior to import and assist with error resolution.
* Support routine system maintenance activities as assigned.
Service Management & SLAs
* Provide 40 hours/week coverage during agreed business hours.
* Meet defined SLAs, including:
* Timely ticket acknowledgment
* Clear communication of status and resolution timelines
* Proper documentation of issues and resolutions
* Maintain accurate records of recurring issues and improvement opportunities.
Knowledge Transfer & Continuity
* Participate in overlap and knowledge transfer during transition from the current help desk resource.
* Document standard operating procedures and common troubleshooting steps.
* Support interim coverage planning to ensure no gaps in end-user support.
Required Skills & Experience
Mandatory
* Hands-on experience supporting NetSuite in a help desk or application support capacity.
* Strong proficiency with:
* NetSuite saved searches
* User access management and security roles
* Basic CSV imports and data validation
* Excellent written and spoken English with the ability to communicate clearly with business users.
* Experience working in a ticketing-based support model.
Preferred
* Prior experience supporting NetSuite in a multi-entity or global environment.
* Familiarity with basic accounting or operational NetSuite modules.
* Ability to work independently with minimal supervision.
Workload & Availability
* Expected commitment: 40 hours per week, regardless of ticket volume.
* Ability to absorb additional tasks during peak periods or transition phases.
* Willingness to support interim coverage needs during resource transitions.
Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.
The Enterprise Applications Cloud ERP practice specializes on Oracle technology and supports our client's full-life cycle needs for both on-prem and cloud products. The practice itself is 100+ FTEs strong located in the US, Colombia, and India and is the fastest growing practice in Datavail.
The right person will exemplify Datavail's core values (Desire to service, Low Ego, Hard Work). So if you are looking for a company that loves it clients just as much we love our team then this is the right place for you.