Your RoleAssist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAsProvide SLA 1 Class Support for the Workload Automation ServiceMaintain the operational model of our Workload Automation ToolParticipate in migration projects within the Workload Automation domainKeep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domainIdentify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptionsAssist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiencyYour ProfileBachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industryInitial working experience in Workload Automation and IT OperationsBasic experience with Workload Automation ToolsDeep knowledge of service delivery within ITIL guidelinesAbility to understand and hold various roles in ITExperience in coordinating and communicating complex tasksExcellent communication skills in English and the ability to work both independently and as part of an international teamProactive mindset with a focus on collaboration and empathy in dealing with stakeholdersYour ZEISS Recruiting Team: Mrs. Selina Riccio