10+ years' experience in Microsoft D365 and 5+ years in SCM module as functional consultant
Responsible for all aspects of day-to-day support of the Microsoft Dynamics 365 SCM platform.
Partners with HelpDesk to provide daily end-user support including but not limited to managing user setup, profiles, and roles, troubleshooting issues, logging, tracking, and resolving system problems and managing ticket queues.
Provide call support to ensure that business system issues/opportunities are properly documented and prioritized in IT ticketing system.
Manage, track, and provide solutions to reported issues while seeking supervisor direction and guidance as needed.
Gain in-depth knowledge about business system applications and their interactions to properly identify and analyze problems.
Develop documentation for identified business scenarios, processes, and procedures.
Proactively identify opportunities to improve platform efficiency, usability, and reporting capabilities.
Maintain platform/systems documentation.
Assist in training end users in system processes and procedures.
Identify roadblocks, craft comprehensive solutions, and deliver successful outcomes.
Language Fluency in German
·Start Date :Aug 2025
·End Date : 30 Jul 2026
·Work Location : Munster in Germany
Budget: 4800 EUR per month gross