PAt Riverty, we believe that everyone should be in control of their own financial situation. Our shared commitment is to make financial solutions more innovative, empathetic and user-friendly to empower financial growth for everyone. To do this, we rely on 50 years of experience and the commitment of over 5,000 creative minds, innovators and explorers in 11 countries. /p pAre you ready? /ppAs part of our community, you will have the opportunity to develop your skills and transform the world of finance together with us. We create an environment where you can evolve personally and benefit from our flexible working conditions and work-life balance. /p pbEverything we do starts with you. /b Together with you, we build the most human-centric fintech. To enable everyone’s future financial growth. bWe are seeking a Microsoft Dynamics 365 (Senior) Configuration Manager (m/f/d) to join our team at one of our locations in Münster, Berlin, Amsterdam or Heerenveen. Be part of our mission to build the next generation of fintech! /b /p pbYour key responsibilities will be: /b /pulliConfigure and maintain Dynamics 365 Contact Center components, optimizing self-service capabilities and ensuring smooth omnichannel support. /liliImplement and optimize AI-driven tools like Copilot, chatbots, and virtual agents, and configure Power Automate workflows. /liliSupport integration with back-end system and other enterprise platforms, enhancing customer service workflows and ensuring seamless data synchronization. /liliAssist in migrating from legacy platforms to Dynamics 365 Contact Center, including data migration, process realignment, and user training. /liliStay updated on new features and assist in their implementation, tracking KPIs and conducting feedback sessions for continuous improvement. /liliManage user roles, permissions, and access controls, ensuring compliance with security policies and monitoring for unauthorized access. /liliCollaborate with IT and second-level support to troubleshoot issues, implement system enhancements, and resolve system problems efficiently. /li /ul pbWhat you bring on the journey: /b /pulliExperience in setting up, troubleshooting, and optimizing Dynamics 365 Contact Center. /liliProficiency in implementing Power Automate workflows, chatbots, and self-service tools. /liliSkill in deploying and refining AI-driven customer service solutions. /liliKnowledge of managing user roles, permissions, and compliance settings. /liliAbility to collaborate effectively with Operations, IT, and vendors. /liliAptitude for diagnosing system inefficiencies and driving improvements. /li /ul pbWhy Join Us? /b /pulliBe a key player in the digital transformation of customer service operations. /liliWork hands-on with cutting-edge AI-driven automation and Microsoft Copilot. /liliCollaborate with dynamic teams in IT, Operations, and Process Excellence. /liliDrive meaningful impact by optimizing agent efficiency and self-service workflows. /li /ulp#EUR8 /p