Olin is a global chemical company and a leading producer of chlor-alkali products, epoxy resins and chlorinated hydrocarbons. Founded in North America in 1892, Olin today employs more than 7,800 people in more than 15 countries. Our products are the basis for a wide range of applications in everyday life, from semiconductor electronics to automotive coatings and wind turbines.
We are committed to fostering a workplace where every employee is treated with dignity, fairness, and respect, empowered to contribute with their unique perspectives. We act with integrity every day and operate responsibly and sustainably.
We are always looking for talented people to join our team.
In return, we offer exciting tasks, attractive compensation plans, and we provide excellent social benefits.
Apply today to join our team as...
Customer Service Representative / Inside Sales (m/w/d)
at our location in Schwalbach am Taunus (permanent and full-time)
As a customer service representative in the EMEAI Commercial Operations Team, you are a key interface between customers and the company. Through excellent service, you support customers and internal partners, thereby making a direct contribution to Olin's profitability. As part of the sales organization, you actively promote customer satisfaction and business success, ensure smooth day-to-day operations, and strengthen long-term customer relationships.
Key responsibilities:
1. ·Act as the communication link between Sales, Demand Planning, Logistics, and key support functions such as Product Stewardship, Trade Compliance, and Quality.
2. ·Coordinate supply and service needs across an international network of internal and external partners
3. ·Manage routine and complex customer orders end‑to‑end in SAP S/4HANA including Consignment, ensuring accuracy, efficiency, and high‑quality service throughout the Order‑to‑Cash cycle.
4. ·Analyze SAP data report (SAC) to identify issues and drive timely corrective actions
5. ·Process customer non conformances and claims, ensuring timely and clear feedback
6. ·Ensure precise and accurate order entry, applying strong problem-solving skills to effectively manage complex scenarios and exceptions.
7. ·Provide high quality support for Supply Chain and Sales, including global accounts, by managing customer demand, operating supplier portals and monitoring customer delivery processes.
8. ·Proactively identify customer needs, find suitable solutions and act quickly in the event of service problems to provide immediate relief and initiate necessary follow-up measures in the complaint process
9. ·Differentiate between customer requirements and available offerings, selecting the most suitable and cost-effective solution to meet business and customer objectives
10. ·Identify and fix process gaps and weaknesses in procedures, interfaces and systems and report them to customer service management to drive continuous improvement
Qualification:
11. ·Commercial vocational qualification or bachelor’s degree in commerce
12. ·3 to 5 years’ experience in service / customer facing roles
13. ·Background in coordinating export orders for EMEAI customers is beneficial
14. ·Proficiency in English – fluent German, Italian, French or Spanish are preferred
15. ·Ability to manage multiple requests simultaneously while effectively prioritizing to meet both customer and business deadlines
16. ·Strong business acumen with the confidence to take initiative and ownership in resolving challenging customer situations
17. ·Excellent verbal and written communication, collaboration and interpersonal skills
18. ·Self‑driven with excellent communication and interpersonal skills.
19. ·Good knowledge of various systems ( SAP, MS-Office)
What we offer:
20. ·Attractive remuneration incl. vacation pay and 13th month´s salary
21. ·Bonus program
22. ·30 days of vacation
23. ·Company pension plan and capital-forming benefits
24. ·Group accident insurance
25. ·Meal allowance and free drinks,, coffee and water
26. ·Flexible work schedule and hybrid mobile work
27. ·Bicycle leasing
28. ·Commuter allowance, free parking
29. ·Mentoring, further training, and individual development
30. ·Paid leave for charitable work
31. ·And much more!
Did we get your attention?
Then apply online now with your resume, cover letter, and references:
Olin Germany Upstream GmbH & Co. KG – Am Kronberger Hang 8 -
65824 Schwalbach am Taunus
Human Resources – Lisa Mayer
Diversity and equal opportunities are firmly anchored principles of our company philosophy. Applicants (m/w/d) with severe disabilities will be given preferential consideration if they are equally qualified.
Please note that we will consider ONLY applications in English.