Job Description
Key Responsibilities:
1. Build process with the Work Force Management (WFM) team to ensure all yearly models and ongoing monthly adjustments to headcount and productive hours are integrated into the financial intake
2. Use WFM forecasting and contract pricing to build full fiscal year projections of cost for the BPO program and break that cost down into market, partner, vertical, etc. version in order to properly cross charge those services
3. Create and manage our global set of Purchase Orders (PO’s). This means using the approved financial models to request and create PO’s that reflect the exact forecasted cost. Interface with partners to ensure they understand the submission process and are linking the active PO’s in their filings. Track and report on PO transactions and net remaining balances and escalate any serious deviations of expected numbers to the WFM teams
4. Ensure invoicing from the partners is broken into market, vertical, LOB, and channel detail by agent and productive hour. Use this to generate accurate reports for correct cross charging of services
5. Validate these invoices against the services provided, ensuring the billed hours aligns to hours delivered. Integrate any contractual overlays like penalties into that billing and communicate with the partners
6. Handle any escalations of payments to partners to ensure Pandora is meeting contractual payment terms and there are no risks to operations
7. Deep dive into other department financial data like Cost Per Contact, Cost Per Order, etc. and become a subject matter expert to provide additional insights.
Job Requirements:
8. Minimum 3 years of proven experience creating, managing, and presenting on financial models. Responsibilities must include full ownership of projections and approvals of financial models
9. General knowledge of accounting/financial/operational principles, can demonstrate strong discipline in following these GAAP principles
10. Experience with Purchase Orders, Invoices, and payment processes for third party vendors
11. Strong understanding of BPO networks, including outsourcing terms, SLA’s, performance metrics, penalties, account management, and standard contact center terminology
12. Proficient in analyzing pricing models in global markets and projecting financial impacts
13. Excellent communication and presentation abilities, with the capacity to influence internal stakeholders and external partners.