Transforming the Energy Sector with a Customer Service Lead
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A highly skilled leader is sought to manage a team of 8 customer service employees in a fast-growing division. The role involves fostering a culture of excellence and customer focus, ensuring team stability and cohesion.
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The successful candidate will work closely with sales, order management, plant, and logistics teams to deliver a seamless customer experience. They will also support the deployment of Oracle systems and standardize service commitments across the organization.
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In this challenging role, you will establish key performance indicators (KPIs) to assess team performance, customer health, and overall success. A strong background in leadership, motivation, and development of customer service teams is essential.
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We offer a highly collegial working environment with a reasonable scope for action and decision-making. You can expect exciting personal and professional development opportunities, corporate well-being initiatives, and a dynamic reward package that recognizes your performance and potential.
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This is an equal opportunity workplace committed to sustainability and value creation, respecting the planet's limits and fostering positive change for both the environment and people within the global energy storage system.
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Key Responsibilities:
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* Leadership: Ensure team stability and cohesion, provide direction, and manage a team of 8 employees fostering a culture of excellence and customer focus.
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* Collaboration: Work closely with sales, order management, plant, and logistics teams to ensure a seamless customer journey and address any challenges proactively.
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* Metrics & Reporting: Establish and monitor KPIs to assess team performance, customer health, and overall success.
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* Coordination: Support Oracle deployment, standardize and align service commitments across the organization.
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Requirements:
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* Proven experience in leading, motivating, and developing a customer service team.
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* Ability to translate insights into actionable strategies.
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* Grit and high standards.
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* High degree of initiative.
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* Uphold a high-performance bar, foster accountability, and lead by example with perseverance to achieve ambitious growth goals.
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* Proficient written and spoken English skills.
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* University degree in business administration or a completed commercial apprenticeship with several years of job experience.
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* Approx. 3-5 years of experience in a comparable position.
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What We Offer:
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* A highly collegial working environment with a reasonable scope for action and decision-making.
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* Exciting personal and professional development opportunities.
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* Corporate well-being initiatives.
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* A dynamic reward package that recognizes your performance and potential.
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* Collaborate with transverse teams and helpful colleagues.
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* Contribute to innovative projects.
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* A real perspective of working in a dynamic environment.
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* An agile company culture of continuous learning and commitment to sustainability and diversity.
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