Mission context In a rapidly evolving environment, we are looking for a Service Reliability Engineer (SRE) to strengthen a team dedicated to the performance, reliability, and continuity of Cloud and Data services. Your role will be essential in ensuring service stability and efficiency while supporting development teams in building a culture of quality and continuous improvement. Your responsibilities Support and contribute to the migration towards Cloud solutions Work closely with development and production teams to ensure service availability performance, and compliance with SLO objectives Identify, assess, and anticipate production risks and their potential impact on service quality Manage incidents efficiently to minimize impact on users Set up and maintain monitoring and alerting systems, including dashboards to track service health Actively participate in the SRE Guild and collaborate with Incident Managers (Tim, LIM) Promote a culture of operational excellence, continuous improvement, and knowledge sharing Profile Master's degree or equivalent professional experience At least 5 years of experience in infrastructure reliability or critical production environments Strong command of IT management tools (CMDB, application referential), monitoring tools (Dynatrace, Opnet, BAM...), and ITSM tools (ServiceNow) Solid understanding of Incident, Problem, and Change Management processes Excellent analytical skills, attention to detail, and a mindset focused on improvement and optimization Fluent in French or Dutch, and English (written and spoken) Soft skills Strong team spirit and communication skills Autonomous, organized, and proactive Customer-oriented with the ability to explain technical topics in simple terms Stress-resistant and adaptable to a dynamic, multicultural environment Willing to provide support outside of business hours when required (on-call) ABAKUS IT-SOLUTIONS, a dynamic IT services integrator founded in 1991, is growing and actively hiring to strengthen its talented team. We are a trusted partner in IT comfort, delivering tailored solutions to small and medium businesses as well as large enterprises across sectors such as public services, industry, and finance. As experts in IT infrastructure management, we offer comprehensive services including personalized service desk support and IT solutions that span hardware, software, and cybersecurity. We take pride in our specialized knowledge of cloud technologies, IT consulting, and application development, with a focus on adapting to the latest innovations. For larger organizations, we also provide top-tier IT expertise and resources through our staffing services, ensuring you have the right people for both operational and development projects. Additionally, we handle the deployment and installation of cutting-edge hardware, from servers to storage and personal computers, tailored to your needs. At ABAKUS IT-SOLUTIONS, we are committed to fostering a workplace where employees thrive in an environment that values autonomy, innovation, and personal development. As we continue to grow, we are looking for skilled professionals who are ready to embrace new challenges and contribute to a team that is as passionate about IT as it is about creating comfort in every project we undertake. Join us in shaping the future of IT! We offer exciting career opportunities across our offices in Belgium, Luxembourg, and Germany, along with the chance to work with a variety of high-profile clients in diverse industries. Ready to take the next step? Explore our open positions today!