Order Management & Export Specialist
Miejsce pracy: Erfurt
Recruitment for
We are looking for a dedicated and talented individual to strengthen our dynamic team in Order Management and Export.
In this role, you will play a key part in ensuring the processing and accuracy of customer orders from our distributors and key accounts.
If you're ready to take responsibility and grow in a diverse working environment, we look forward to receiving your application!
Important note: Although this position is being advertised in Poland, we are specifically looking for English-speaking candidates who are willing to relocate to Germany. Relocation support can be discussed during the hiring process.
Your responsibilities
* Independent customer support and order processing
* Receiving orders and processing them in SAP R3
* Coordinating delivery dates with production planning and procurement
* Clarifying transport routes, organizing and scheduling shipments, and monitoring delivery
* Collaboration with the distribution center
* Creating export-relevant and customer-specific documents
* Administrative handling of customer returns, including documentation and coordination
* Supporting projects and taking on additional tasks to help achieve annual targets
Employer requirements
* Commercial education or equivalent qualification, ideally with additional certification (e.g., Foreign Trade Specialist)
* At least 3 years of experience in order management and export, preferably in an international company
* Knowledge of export regulations and documentation, including IATA regulations for air freight, is a plus
* Excellent verbal and written communication skills with a professional and positive attitude
* Independent, committed, and resilient, with a strong sense of responsibility
* Passionate, motivated, and goal-oriented, with a strong work ethic and enthusiasm for success
* Fluent in English and Spanish; good knowledge of German is required or willingness to learn; additional languages such as Italian or French are a plus
* Proficient in SAP ERP (Order-to-Cash, returns, logistics) and the MS Office Suite
What employer offers
* Regular working hours: Full-time employment from Monday to Friday, with additional time off on Christmas Eve and New Year's Eve
* A supportive team: A friendly work environment with a first-name culture, regular team events, and open communication, including regular feedback discussions
* Reliability: Timely salary payments, overtime compensation, capital-forming benefits, and company pension plan
* Secure future: With approximately 18,100 employees, we are one of the leading international manufacturers of high-tech hearing and communication systems
* Personal development: Comprehensive onboarding through our mentoring program and access to a wide range of training and seminars
* Meaningful work and room to grow: Actively shape our processes and company development by contributing your ideas and expertise
* Modern, ergonomic workstations
* Free parking
* Numerous additional benefits: Free hot and cold drinks, subsidized in-house lunch offerings, snack machine and fresh fruit, bike leasing (JobRad), table football in the break room, corporate benefits, employee referral program, Hansefit membership (access to fitness studios across Germany), and more
Benefits
* sharing the costs of sports activities
* private medical care
* sharing the costs of professional training & courses
* life insurance
* flexible working time
* fruits
* corporate products and services at discounted prices
* integration events
Sonova Warsaw Service Center Sp. z o.o.
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.
Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,
Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.
Kto jest administratorem Twoich danych osobowych? Administratorem Państwa danych osobowych jest Sonova Warsaw Service Center sp. z o.o. z siedzibą w Warszawie, ul. Prosta 20. (dalej: Sonova) Informujemy, iż Pani/Pana dane osobowe będą przetwarzane zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE nazywane dalej RODO.