Overview
Shape the next chapter of patient-centered healthcare — with elegance, speed, and heart.
About Us:
At DrAnsay, we’re one of Europe’s fastest-growing digital health platforms, giving thousands of patients seamless access to medical cannabis. With a bold vision and AI-first approach, we’re building a healthcare experience that’s intuitive, personal, and loved by our users.
Role: Head of Customer Service & Experience — you’ll join a high-talent, high-trust environment where CX is strategic. You’ll lead our next wave of scale with creativity and precision — designing smart, human-centric systems that power satisfaction and growth.
Your Mission:
* Lead and scale a lean, multilingual, automation-first patient service team
* Design the CX architecture across support, lifecycle, logistics, and retention — powered by AI and smart tooling
* Implement automation that enhances speed and satisfaction: GPT-based flows, internal copilots, proactive nudges
* Build insight loops with Product, Tech, and Marketing — turning patient feedback into growth
* Standardize operations with clear ownership, smart SOPs, and scalable processes
* Act as the voice of the patient in strategic decisions — bringing empathy, clarity, and data to the table
Key Responsibilities:
* 5+ years in CX, Lifecycle, or Operations — with at least 2 years in a leadership role
* Proven experience scaling CX in fast-growing or tech-driven environments
* Deep knowledge of support platforms, automation tools, and performance metrics
* Strategic mindset, hands-on execution, and a love for building clean systems
* Strong communication — clear, direct, and inspiring across functions
* Bonus: healthtech, regulated markets, or medical cannabis experience
What We Offer:
* #Healthy420: Be part of the future of healthcare, enabling safe access to medical cannabis.
* #AttractiveCompensation: Enjoy a top-notch salary.
* #CreativeFreedom: Your ideas matter—bring them to life!
* #TeamSpirit: Collaborate with passionate small teams that make a big impact.
* #GrowthOpportunities: Dedicate time to personal development and continuous learning.
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