Job Summary
We are seeking an experienced Contact Center Manager to lead our team in Europe.
This is a challenging opportunity for a highly skilled professional who can provide exceptional leadership, guidance, and coaching to drive business results.
The successful candidate will have a proven track record of managing teams, providing excellent customer service, and driving process improvements.
The role requires strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
If you have a passion for delivering high-quality results and are looking for a new challenge, we encourage you to apply for this exciting opportunity.
Your Responsibilities
* Team Management: Manage a team of contact center agents, providing guidance, coaching, and feedback to ensure they are equipped to deliver excellent customer service.
* Customer Service: Provide exceptional customer service to Advantest customers, resolving issues and ensuring their needs are met.
* Process Improvement: Drive process improvements to increase efficiency and effectiveness in the contact center.
* Compliance: Ensure compliance with all established audit requirements for Call Center processes.
Your Qualifications
* Educational Background: Commercial degree or industrial apprenticeship.
* Management Skills: Proven track record of managing teams and leading projects.
* Technical Skills: Good knowledge of Microsoft Office tools and experience with software tools or processes.
* Communication Skills: Strong English communication skills (written and verbal).
Benefits
* Flexibility: Flexible working hours and option for additional vacation days.
* Development: Structured onboarding programs and mentoring, development discussions, technical and soft skill trainings, language courses and knowledge sessions.
* Security: Attractive salary, share in Advantest´s success through our exceptionally appealing bonus program as well as numerous subsidies, discounts and offerings.
About Us
At Advantest, we offer a dynamic and innovative work environment that allows our employees to grow and develop their careers. We believe in fostering a culture of collaboration, creativity, and mutual respect.
If you are a motivated and driven individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.