The Global Fleet & Products (GFP) team within Amazon Last Mile Logistics is looking for an experienced Process Improvement Manager (1-year fixed-term contract) to deliver the physical supply chain for a strategic van-sharing program called Last Mile Rentals (LMR).
At Amazon, we're working to be the most customer-centric company on earth; this tenet also applies to our partners’ experience and we are committed to constantly improving the Delivery Service Providers (DSP) program. To meet this goal, Amazon is continually striving to innovate and provide best in class, innovative new products and services in the Last Mile Delivery space.
LMR is a highly visible program (internally and externally) with an ambitious expansion plan across EU requiring constant supply chain agility and efficiency improvements. This is an interesting opportunity to have a key role in the rapidly growing Amazon Logistics organization and work backwards from an ambitious North Star to deliver the right vehicle, at the right condition, at the right time, to the right Delivery Station, to support this new exciting program.
The candidate shall have great analytical orientation, be comfortable using databases and analytical tools and making data driven decisions, be able to think out of the box for solutions and implement innovative ideas to support LMR ambitions.
Key job responsibilities
Some of the key job functions of the Senior Process Improvement Manager are:
- Monitoring asset transfer and LMR-specific upfit performance with vendors to ensure timely fleet readiness per agreed standards
- Integrating LMR deployment within business as usual (BAU) with supporting teams
- Taking accountability and directing planning, resolution and execution, inclusive of inventory redirections and cross country transfers
- Autonomously developing and aligning standards to deliver vehicles on-time and to specification, while accounting for the flexibility needs of LMR program team plan of record.
- Is comfortable being agile with supply chain partners on timelines, quality of service and other potential bottlenecks.
- Being responsible for defining and delivering the key metrics – program performance, program growth, on-time execution and quality assurance. Including the ability to aggregate information and to present key information to internal and external stakeholders.
A day in the life
LMR pool of vehicles is coming from existing excess fleet we collect from Delivery Service Providers, refurb, upfit for van-sharing purpose and redeploy to Delivery Stations. The Sr. Process Improvement Manager will be responsible for coordinating the end-to-end physical supply chain of thousands of Light Commercial Vehicle (LCV) fleet across Europe, from their collection towards delivery to their destination Delivery Station, ensuring on-time, in-full and in-quality deployment of those vans. They need to be comfortable handling highly complex relationships with external stakeholders (fleet management companies FMC) and coordinating multiple internal Amazon teams (LMR program team, fleet scheduling, EU central operations, regional fleet management, delivery service provider management teams) to achieve their goals, primarily pairing with the LMR supply planner. Within our Fleet Delivery and Redeployment team, they will receive support from inventory management and redeployment process team. An ideal candidate will be analytical, resourceful, customer-focused, team oriented, and will have an ability to work with limited supervision under time constraints to meet deadlines.
About the team
The Fleet Delivery and Redeployment team is one of the six teams within Fleet Procurement and Capacity pillar of EU Global Fleet & Products (GFP). We are responsible for the physical supply chain of all fleet programs (branded vans & cargo bikes, rentals). Our north star is to build a lean and unified supply chain for fleet programs, with standardized processes and communications, to provide a seamless experience and pick up/deliver the right van, from/to the right DSP, at the right time, in the right condition.
BASIC QUALIFICATIONS
- Bachelor's degree
- Experience handling complex programs. Ideally in the automotive sector, in the areas of fleet management, supply chain in fleet or related fields.
- Experience in aggregating information and communicating effectively to internal and external stakeholders.
- Comfortable with communicating and liaising with senior leadership
- Fluent written and verbal English
PREFERRED QUALIFICATIONS
- MBA or Masters in engineering
- Proven ability to organize complex supply chain programs with multiple internal and external actors.
- A record of accomplishment in delivering results in a scrappy, ever-growing environment.
- A history of teamwork and willingness to roll up one’s sleeves to get the job done.
- Fluency in one or more European languages (specifically: German) will be a plus