Job Description
* Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
* Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
* Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
* Handle guest complaints ensuring guest satisfaction.
* Train and develop team members and ensure all required training is complete according to standards.
* Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
* Assist staff with their job functions to ensure optimum service to guests.
* Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
* Performs housekeeping, laundry, and houseperson functions whenever necessary.
* Other duties as assigned.
Responsibilities
Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications
* Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
* High school graduate or equivalent, some college preferred.
* Bilingual English/Spanish a plus.
* Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.