Your Responsibilities Harmonize and standardize end-to-end (E2E) processes for Quotation to Cash (QTC) on a global scale Support digitization and automation of sales and customer service processes to achieve predefined efficiency targets Establish and support global communities of practice in sales and customer service to share best practices and align on standard business processes and technology deployment Develop a vision for the companyu2019s customer service processes and technology landscape and coordinate stakeholders toward implementation Lead continuous improvement initiatives focused on automation and digitization of customer interfaces, ensuring implementation across countries Represent Global Commercial Operations in IT projects related to QTC Ensure compliance with internal policies and external regulatory requirements Manage strategic projects in the customer service domain, from concept to implementation Documentation and monitoring of business processes Advising employees on process-related questions, as well as on the analysis, optimization, and redesign of business processes. Planning, organizing, and conducting workshops and training sessions to optimize sales processes. Your Profile u2714 Degree in Business Economics, IT, Finance, or a related field u2714 At least 3u20136 years of experience in customer service, sales, business (process) management, or IT project management u2714 Knowledge of the pharmaceutical or medical technology industry is a plus u2714 Experience in IT project management and digital tool implementation u2714 SAP expertise in modules such as Sales & Distribution, Sales Master Data (Customer, Material, Pricing) and Logistic Execution u2714 Strong knowledge of pricing processes, customer service workflows, and process optimization as well as process modeling (e.g. in tools like Visio, Signavio) u2714 Excellent moderation, presentation, and project management skills u2714 Tech-savvy: Proficient in MS Office, CRM systems, SAP & modern communication tools u2714 Languages: Fluent English (spoken and written); additional languages are an advantage u2714 Willingness to travel internationally