A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
About the Role
As Executive Director, Account Management Lead, you will lead a team of high performing account leaders with their teams and be responsible for ensuring long-term commercial success and customer satisfaction for the whole portfolio of customer projects. You will be actively contributing to overall customer business strategy and maintain high-level customer relationships with insights into customer’s product / platform roadmap.
Your Team
This position leads leaders with Account Management teams managers supporting all Strategic Business Units SBU) projects and Harman automotive products for CAM German OEM with >1.5bn average yearly revenue within the 5yp. This role will have approximately 12 direct reports.
What You Will Do
1. Develop and maintain the customer account strategy and be the primary contact from Harman to capture and propagate the strategic and commercial voice of customer for a select portfolio of customer projects
2. Oversee commercial and legal agreements and customer negotiations for awarded business
3. Closely track customer satisfaction at senior levels, and provide strategies for course corrections when needed
4. Ownership of commercial targets (revenue, EBIT, Cash Flow) for your portfolio of customer programs
5. Own continuity of awarded business (extensions, follow-ons, CRs) with a view on continued lifetime profitability of your portfolio
6. Develop and maintain a relationship map, including status of relationship, goals and actions to get to desired state
7. Execute the HR cycle activities including hiring, performance management, succession planning, coaching and development.
What You Need
8. Bachelor’s Degree in Engineering or in Business Management
9. 10+ years of related sales experience with at least 5 years in Automotive
10. 5+ years leading an Account Management organization along with customer interfacing and cultivating customer relationships
11. Must have a thorough understanding of German Automotive OEM’s organization and processes
12. Thorough understanding of P&L statements, business cases and quotes / contracts with automotive OEMs
13. Technical understanding of Automotive HW and SW systems
What is Nice to Have
14. Master’s degree in Engineering or Business Management
15. Experience working with the applicable customer/OEM
16. Experience of working with Automotive ecosystem including different Tier levels and 3rd party suppliers
17. Work experience at Tier 1 supplier of products such as audio, infotainment, connectivity, and ADAS
What Makes You Eligible
18. Be willing to travel up to 30%, domestic and international travel
19. Be willing to work in an office in Garching or Karlsbad Hybrid
What We Offer
20. Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
21. Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
22. Extensive training opportunities through our own HARMAN University
23. Competitive wellness benefits
24. Tuition Reimbursement
25. An inclusive and diverse work environment that fosters and encourages professional and personal development
#LI-RV1 #LI-Hybrid
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.