What You'll Do
As Senior Operations Manager (m/w/d), you will be a key player in shaping the success of our Retail and Uber Direct verticals. Your primary responsibilities will include:
* Monitoring and Improving Performance: You will own the operational levers for Retail and Uber Direct, using data to track performance, diagnose issues, and improve the experience for couriers, customers, and merchants.
* Building and Optimizing Processes: Design scalable processes, models, and dashboards to enhance operational reliability, efficiency, and unit economics.
* Shaping Product Development: Act as the voice of the German market, translating operational needs into product feedback, supporting launches, and ensuring the adoption of new features.
* Leading Cross-Functional Initiatives: Manage complex, business-critical projects by collaborating with various teams, including Product, Engineering, Legal, Finance, and Marketing.
* Supporting Strategic Partnerships: Work with Sales and Account Management to support merchant success through pitches, problem-solving, and business reviews.
* Driving Business Insights & Strategy: Use SQL and advanced analytics to build data-informed business cases that guide strategic decisions for the Retail Marketplace and Uber Direct.
What You'll Need
* A minimum of 4 years of experience in operations, analytics, consulting, or logistics, with a proven track record of data-driven decision-making.
* Proficiency in SQL and Excel/Google Sheets is essential for analyzing large datasets and building models.
* Strong business acumen and adaptability, with the ability to manage complex cross-functional projects and shift quickly between strategic and tactical work.
* Excellent written and verbal communication skills in both English and German, with experience presenting to senior stakeholders.
* An entrepreneurial mindset with a proactive approach to problem-solving and an interest in using new software tools, including AI-based solutions.