Job ID: 231159BR
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Our Materials and Structural Analysis business helps customers drive cutting-edge research and discoveries by delivering innovative microscopy, spectroscopy and microanalysis solutions, such as world-class scanning and transmission electron microscopes, DualBeam FIB-SEMs, and spectrometers, combined with advanced software suites. We span across the business areas of life sciences, material sciences, semiconductor, spectroscopy, and visualization software.
Discover impactful work:
As a Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific you will be responsible for performing the on-site installation, servicing and repair of complex equipment. You will investigate and approve quality of equipment, instruct customers in the operation and maintenance of the system. Furthermore, you will serve as company liaison with customer on administrative and technical matters for assigned projects and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.
A day in the life:
1. Perform remote and on-site troubleshooting, repair and installation of our TEM Electron Microscope portfolio
2. Provide on-site training relative to maintenance and basic operation
3. Keep track and maintain local spare part's inventory
4. Dispatch third-party service providers for on-site work and follow up to ensure problems were resolved to the customer’s happiness
5. Actively monitor the status of customer contracts. Track and schedule on-site PM visit(s).
6. Ensure that all documentation related to service support activity is completed accurately and submitted on a timely basis. This includes Field Service Reports, Service Work Orders and Quotes.
Keys to success:
7. Bachelor's degree in a technical or scientific field (engineering or physics) is required.
8. Graduates must have knowledge of Electron Microscope. A full TEM Electron Microscope education is equivalent to the BS degree.
9. 5+ years of service experience in a related scientific, technical and / or customer-facing role desired.
10. Must demonstrate excellent judgment in customer relations and in managing company resources
11. Strong proficiency in instrument systems technology to include electrical, mechanics, chemistry, and software technology
12. Experience with electronics, pneumatic and hydraulic systems
13. Fluent in English and preferably German
14. Ability to travel internationally up to 30% depending on place of residence
What we offer:
15. Employment with an innovative, future-oriented organisation
16. Outstanding career and development prospects
17. Company pension scheme and other fringe benefits
18. Exciting company culture which stands for integrity, intensity, involvement and innovation