Your mission
* Support our fraud prevention operations by monitoring user activity and payment requests, identifying suspicious behavior, and taking appropriate action.
* Understand the importance of fraud prevention and its impact on our business, staying curious about potential risks and loopholes.
* Collaborate with Customer Support to help resolve tickets.
* Detect and flag recurring fraud patterns, collaborating with Product and Tech teams to improve detection measures.
* Stay curious about our industry, develop an understanding of potential loopholes, and adapt quickly to market dynamics and new technologies.
Your profile
* You are currently enrolled in a university program in Hamburg or the greater Hamburg area.
* 1–2 years of general work experience, ideally in fraud management or similar operational roles, such as call center or support.
* Analytical and critical thinking skills, with an affinity for numbers and data.
* Quick learner with the ability to grasp new concepts quickly and confident in using Excel or Google Sheets.
* Proactive, independent, and goal-oriented, with strong communication and interpersonal skills.
* Proficient in English (B2+). German is a plus.
* Enthusiastic about mobile games and online topics.
* Exposure to data analytics, BI reporting, or similar tools is a plus. Ideally, you can support us between 16-20 hours per week.
Why us?
* Commuter Benefits We provide you with public transportation tickets
* Gym membership - Wellpass With Wellpass you can use more than 10.000 Spas/ Gyms/ etc. in Germany
* Catering We offer monthly team lunches, daily fruits and vegetables and every beverage you could wish for
* Flexibility Benefit from flexible working hours and working from home
* Diversity We are an international team of talented people with different cultural backgrounds
* Fun and Games We have a big socializing area to make room for having relaxing activities within the working day
* Desk Setup Wherever you work, we will provide you with your workspace utensils
Please note: this is not a remote only position, we offer you a flexible hybrid model here in Hamburg, Germany - working from home on Mondays & Fridays, coming to the office on Tuesday, Wednesday & Thursday!
Welcome! Bonjour! Selam! Olá! Hej! 🥳
we are exmox - a Hamburg based mobile marketing agency, connecting advertisers with their highest value users through our owned and operated apps. We created an innovative business model that focuses on rewarding users for testing and engaging with the apps of our clients. Our products are available in DACH, US, UK & Canada.
Right now round about 60 employees from all over the world are working here with us in Hamburg. We are a divers & funny team, always looking for new talents to join us. Looking forward to meeting you!