Something about Us:
Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 9,000+ properties with more than 1,4M rooms in 141 countries and territories. In the 100+ years since our founding, we have defined the hospitality industry and established a portfolio of 27 world-class brands.
Something about Hilton Supply Management:
Hilton Supply Management (HSM) uses their expertise to forecast and proactively manage the supply chain of hotels. With more than 25,000 hotels in our program (including over 16,000 non-Hilton-branded hotels), HSM drives economies of scale and negotiates competitive contracts with industry-leading suppliers – ensuring direct savings on the product & services for hotel partners.
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Something about the role:
You will report into the Senior Manager Customer Engagement North & Central Europe (based in Amsterdam) and aims to support business development and account management of all hotel sites helping to drive additional scale and revenue to the Hilton Worldwide Enterprise.
In this role, you will predominantly work on the following topics: The percentages are merely an indication:
Account Management (65%). You will
* Visit partner hotels to realize operational savings using HSM’s suppliers. The first point of contact for partners in region.
* Explore opportunities for new and existing customers.
* Engage professionally with various hotel stakeholders.
* Find new customers (leads) and excite them for HSM services.
* Onboarding new Hotels making sure they are familiar to our suppliers & purchasing software.
* Performing follow up duties.
* Review data to determine opportunities & improvements.
* Develop a strong account plan for each customer
* Monitor participation to Hilton Programs to drive scale, savings & revenue.
* Assisting customers in understanding product needs including the determination of product usage and specifications along with seeking new, alternate or better products.
* Communicating information regularly to customers, hotel purchasing team members and or other hotel departments as and when needed.
* Producing pricing benchmarks on customers incumbent suppliers to show value of HSM, including new market trends.
* Ensuring Hilton Supply Management knowledge is up to date
Next, Data Management (15%). You will
* Gather appropriate data or information from all relevant sources, e.g. Salesforce, Records, Files, Databases, BirchStreet, HSM Customer Portal, and Customer Information. etc.
* Ensure all enquiries within specific areas of responsibility are responded promptly with satisfactory resolution.
* Maintains departmental systems for filing and procedural documentation including contracts management across all client bases.
* Assist with onboarding process for new customers including but not limited to eProcurement installation, supplier orientation and kick off meetings.
* Review the list of Hotels’ purchases and advise the Hotels on the nominated supplier
* Work with multiple data streams to evaluate customer accounts.
And finally Administrative & Support Activities (20%). You will
* Develop and maintain constructive and cooperative relationships with all internal and external stakeholders/personnel whether in person, digital meetings or via telephone.
* Communicate with team members providing relevant business information.
* Resolve challenges when they arise.
* Collaborate and provide project and general admin support to the Supply Management team, including filing, maintenance of forms and documentation.
* Provide training and implementation of Birch Street for new properties.
* Produce ad-hoc Presentations for use in Business Development and Account Management.
* Ensure hotel, supplier and cross-functional department enquiries are directed to the right location within Supply Management.
* Attend departmental meetings pertinent to work assignments and topics of analysis.
* Assist with scheduling of meetings, bookings and conference calls including preparation of associated support materials relevant to Business Development & Account Management.
* Research and respond to information requests from management.
* Any and all other job duties as assigned.
* Work with the COE team to arrange for accurate and timely billing to customers
Still with us? Great. The success in this role will demonstrate itself through the following attributes and skills:
* Experience within an account management environment but with the ability to adapt skills and knowledge to apply these to a procurement driven environment.
* Excellent written and verbal communication skills (in both German & English) including the ability to explain analytical topics to others.
* Results driven, ambitious and motivated.
* Experience in a customer support role.
* Excellent time management skills and the ability to meet targets.
* Strong interpersonal and relationship building skills
* Highly numerate and exceptional attention to detail and accuracy.
* Ability to work under pressure with a flexible approach to effectively handle multiple demands.
* Proficient to good level in Excel with the ability to quickly learn new programs as required.
* Maintain a good understanding of the company and departmental aims, structure and strategy
* Make recommendations on issues pertaining to areas of work responsibilities, which may improve operations within the department or reduce costs.
* Work co-operatively with colleagues in the department to ensure team commitment.
* Take part in all necessary training offered and be proactive in requesting training to meet personal developmental needs.
* Maintain good relationships with all divisions and branches of the company and with external suppliers and contractors.
* Work efficiently to control wastage within the department.
* Ensure maintenance and security of company property, equipment and stock.
* Ensure compliance with health and safety in relation to office environment training.
* Ensure work tasks are completed accurately and promptly that may require working periodic unsociable hours.
* Able to travel (including overnight stays) to fulfill business requirements, attend departmental meetings and training course as deemed necessary.
If this role sounds like you, then we’re looking forward to receiving your online application. For any additional questions, please connect with Jelle Hessel, our Senior Manager Customer Engagement North and West Europe (jelle.hessel@hilton.com).