Your mission Join FleetFox as an Operations Specialist in Berlin! FleetFox is building Europe’s most reliable fleet-care operations platform. We are hiring an Operations Specialist in Berlin to lead local execution and ensure our clients’ fleets are always ready for the next user. This is a hands-on operational leadership role. Most of your time will be spent on the streets of Berlin — training, leading, quality-checking and ensuring smooth daily execution. If needed, up to 33% of your working time may be spent performing car washes yourself to ensure service continuity and volume targets. You will report to the Regional Operations Lead Germany. Your Mission 1. Build and Lead the Local Fox Team Train and retain service providers (Foxes) Lead contractors and/or employees in daily operations Conduct onboarding sessions and hands-on training Act as the first point of contact for operational matters 2. Ensure High Service Quality Perform daily quality checks Reduce operational errors and customer complaints Retrain and coach team members when needed Solve real-time issues quickly and independently 3. Achieve Volume and Revenue Targets Ensure weekly order volumes are achieved Monitor performance and identify improvement areas Take ownership of local operational KPIs 4. Manage Equipment and Infrastructure Oversee equipment availability and maintenance Ensure chemicals, tools and supplies are always ready Maintain structured and efficient operational setups Work Schedule Monday to Friday 09:00 – 17:00 Full-time, on-site in Berlin Your profile ✅ Must Have Good German language skills (minimum B2) Professional English skills (minimum C1) Good Spanish language skills (minimum B2) Based in Berlin and available for on-site work Valid B-category driver’s license Basic Google Sheets or Excel skills Strong discipline and reliability Hands-on mentality and willingness to perform car washes when needed People-oriented personality (training and supporting Foxes) Strong problem-solving mindset ➕ Nice to Have Experience in mobility, car washing, gig economy or B2B fleet services Experience in leading or building teams Experience in field operations Why us? What We Offer Gross annual base salary: 36,288 EUR Performance-based bonus potential Clear growth path within a scaling European startup Standard German holiday package Work equipment (work clothes, phone, laptop) Direct impact on operational success in Germany Why Join FleetFox? Berlin is one of our most important cities in Europe. This role offers high ownership, direct operational impact, and strong growth potential as we scale our German operations. If you thrive in dynamic environments, enjoy building teams and solving operational challenges hands-on — this role is for you. Apply now and help shape the future of fleet operations in Berlin. About us FleetFox is an asset-light managed marketplace, active in 13 cities across 6 EU countries, servicing car-sharing, delivery, utility, and other B2B fleets. Driven by our technology, we’re saving clients 35-60% on their fleet ops, and streamlining their operations on scale.