Technical Support Engineer (m/f/d) – Datacenter | IaaS | Location: [Frankfurt/ On-site] Start: ASAP Experience Level: Intermediate Working model: 24/7 rotating shift system. 10-day shift cycle incl. 4 days off (with shift allowances) Join the Backbone of the Cloud You don’t just want to “close tickets” – You want to make infrastructure run smoother, smarter, and more reliable? You enjoy talking to real people? Then we’re a great match. We power the platforms that power the internet – and you can be part of it. Our mission: Empowering you to reach a greater world As a trusted partner to SMB and mid-market Internet and IT companies, we advise and deliver on critical cloud hosting needs by offering the right solutions from our global managed hybrid platform. Your Mission: As a Technical Support Engineer, you’ll troubleshoot, solve problems, share insights, and help us constantly improve what we build, always with the customer’s experience and success in mind. What you’ll do: Installation, configuration and independent, efficient and accurate troubleshooting of: Server-operating systems (Linux, Windows-Server, VMware, and further) Control panel software packs (cPanel, Plesk) Networking equipment (switches, firewalls, load balancers, ) Power equipment (rack-PDU, rack-ATS) Professional communication and technical documentation in German and English What we value: Curiosity, hands-on attitude, and ownership Passion for problem-solving and fault-finding Clear, proactive and supportive communication – with teammates, with your manager and with customers Team spirit Your Tech Toolbox (ideally): Strong command of Linux: You’re not panicking when the kernel does. Solid experience with hardware: Wherever you go, you never go without your USB-to-RS232 console cable Thorough understanding of networking fundamentals: There’s no place like 127.0.0.1 Familiarity with hosting environments, ideally because you’re hosting some application or service yourself Basics in monitoring/ticketing tools driver´s license required Don’t worry if you’re not ticking every box – we value growth mindset over perfection. What’s in it for you: Purposeful work: Keep mission-critical infrastructure running Real tech depth: We own and operate our own infrastructure and data centers Open culture: Transparent, collaborative, and your ideas and input are welcome Grow with us: Learning platforms, certifications, online and individual trainings – we invest in your development Subsidies: Deutschlandticket, Gym membership, JobRad Stay healthy and motivated: Company health insurance, company pension scheme, bonus system and shares Fuel up, feel good: Free lunch, snacks, drinks, and fresh fruit – because good ideas need good energy. Who we are Leaseweb is a leading Infrastructure-as-a-Service (IaaS) provider with a global portfolio of 20,000 customers, from SMEs to large enterprises. Services include public cloud, private cloud, dedicated servers, colocation, content delivery network and cyber security services, backed by exceptional customer service and technical support. With more than 80,000 servers, Leaseweb has been providing infrastructure for mission-critical websites, network applications, email servers, security and storage services since 1997. The company operates 28 data centers in locations across Europe, Asia, Australia and North America, all supported by a world-class global network with a total capacity of more than 10 Tbps. Leaseweb offers its services through the various Leaseweb sales companies: Leaseweb Netherlands B.V., Leaseweb USA, Inc LTD, Leaseweb Deutschland GmbH, Leaseweb Australia Ltd, Leaseweb UK Ltd, Leaseweb Japan KK, Leaseweb Hong Kong LTD, and Leaseweb Canada Inc. For more information visit www.leaseweb.com. Ready to apply? We’d love to hear from you! Your CV and your salary expectations are enough to start. Apply via the contact form on our career page. Got questions? Reach out to Steffanie Berkan, HR Advisor, s.berkan@de.leaseweb.com. LI-Onsite