Join the ride!
Our team is looking for an experienced Head of IT Operations & Security to take full ownership of our
organization's technology infrastructure, with a focus on Mobile Device Management (MDM),
authentication systems, and the development of a robust IT security and usage policy. The
ideal candidate will have extensive hands-on experience with tools like JAMF, Intune, and
Okta, along with a proven track record of designing, establishing and enforcing robust, secure
and user-friendly IT systems to ensure security, scalability, and compliance.
Your Responsibility
• Lead and mentor IT team while fostering a culture of innovation, collaboration, reliability and accountability.
• Oversee the deployment, configuration, and maintenance of enterprise-level MDM solutions (JAMF for Apple devices and Intune for Windows and Android devices) and ensure seamless device lifecycle management.
• Manage and optimize identity and access management systems, with a focus on Okta.
• Ensure strong authentication and access practices across the company, including rollout and enforcement of Multi-Factor Authentication (MFA) and Single Sign-On (SSO) across all applications and services.
• Develop, document, implement and enforce IT policies covering device usage, security standards, data access, and incident response.
• Manage relationships with technology vendors to ensure performance, cost-efficiency and SLAs alignment.
• Take end-to-end ownership of IT security, including endpoint protection, access controls, risk monitoring, and employee-facing security practices.
• Evaluate and improve security-related tools and processes to ensure a proactive and scalable IT security posture.
• Partner with leadership across departments to ensure that IT strategies align with business needs and future growth.
• Conduct regular cost and performance benchmarks of service provider landscape in order to ensure best in class IT services at MILES.
Your Experience
• 6+ years of professional experience in IT operations with exposure to strategic and financial planning and execution.
• Extensive experience with MDM platforms like JAMF and Microsoft Intune.
• Deep understanding of identity and access management, particularly Okta, and expertise in implementing MFA and SSO.
• Knowledge of ITSM and security frameworks, principles, tools and best practices.
• Proven ability to define and execute IT strategies that align with organizational goals and focus on usability and compliance.
• Excellent problem-solving and analytical skills including troubleshooting capabilities with a mindset for continuous improvement.
• Strong communication abilities to articulate technical solutions to both technical and non-technical stakeholders.
• You are fluent in written and spoken English & German.
Benefits
* Mobility: Choose between monthly MILES credits or the Deutschlandticket.
* Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.
* Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more.
* Home Office: Enjoy the flexibility of working from our office in Berlin and from home.
* Retirement: Secure your financial future with our attractive pension plan.
* Growth: We prioritize personal development through knowledge sharing and training opportunities (with the support from our HR Team and the Team Leads).
* Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity
About us
OUR VALUES
Our MILES values are the basis of our daily work and what makes us a team. They define how we treat each other at MILES and how we strive to bring the best of ourselves to our customers.
Here is a brief insight into what you can expect from us in your day-to-day:
Passion: Be yourself, have fun, and enjoy what you do.
Ownership: Strive for excellence and surprise yourself.
Resourceful: Be pragmatic. Use what we have first.
Curiosity: Feel free to challenge the status quo and be willing to adapt.
Support: Support each other and proactively ask for help.
Empathy: Always consider the position others are in.
ABOUT MILES
We are the leading car sharing provider in Germany and also offer long-term car subscriptions. Thanks to our cooperation and charity activities, part of our turnover goes towards regional and social projects.
At MILES, we believe in a world in which mobility is shared, sustainable, and accessible to all. With our offer, we create an alternative to private car ownership, reduce the number of vehicles on the roads, and positively contribute to urban life.
Become part of our diverse team, bringing talented people from over 50 countries together, each with their own experiences and ideas.
GOOD TO KNOW
Don't have a MILES account yet? With the code JOINUS15, you will receive €15 starting credit when you register for the first time. Enjoy the ride!