If yes, we want YOU as Engineering Support! Location: Mainly Frankfurt Airport | Headquarters in Ober-Mörlen, Hesse, Germany Company: IT am Main GmbH Position: Full-time (40h/week) Tasks About the Role We are looking for new colleagues to join our Engineering Support. Within our Engineering Operations Unit, you’ll become part of our ACT - Airport Competence Team. Here, you’ll be the face of our company at Frankfurt Airport, supporting our aviation industry customers. Each Friday we'll meet in our office in Ober-Mörlen and work Your core mission: coordinate and solve issues on-site while delivering both First- and Second-Level Support. An excellent Engineering Support Specialist combines solid technical knowledge with strong communication skills in both German and English. Do you have the patience to support customers step by step? Key Responsibilities** Be the first point of contact for customers seeking technical support at your desk, via tickets, or by email. Perform on-site or remote troubleshooting using diagnostic techniques and relevant questions. Maintain a high level of professionalism and customer service at all times. Strong understanding of hardware, software, and networking. Full-time Commitment: 40 hours/week (Mon-Fri), fully on-site at Frankfurt Airport or our HQ in Ober-Mörlen during the first year (no remote work). Confident with Windows and Microsoft Office. Requirements Experience: At least 3 years as a Service/Helpdesk Technician or in a customer support role. IT-related training or a Bachelor’s degree in a relevant field preferred. Background: Previous IT or system administration experience is an advantage. Proficient with office automation tools, databases, and remote control solutions. Fluent German and English (C1 level or higher) required - our team is very international. Extras: Familiarity with phone, office, or POS software is a bonus. Benefits Why Join Us? Competitive Salary: Opportunities for professional development and leadership. Small, close-knit international team that values collaboration. #oneteam Onboarding & Training: Perks: Free coffee and beverages at both locations. Events: Regular team events and BBQs. About Us At IT am Main (ITM), we pride ourselves on delivering outstanding IT support and services. As a digital workplace provider, we specialize in product and service development. We live by the values of sports: fairness, teamwork, responsibility, independence, transparency, and honesty. How to Apply Please submit your application in English - our company language. We want to ensure all team members in our Engineering Unit can understand your documents.