Inserat online seit: 30 April
Aufgaben der Stelle
.fit_to_content{width:%;height:auto}Your role
Based in Cologne, you will play a key role in supporting our Sales Service Engineers within the Region, working closely under the direction of the Business Line Manager Aftermarket Europe & Central Asia.
Your mission is to ensure smooth back-office operations, reliable order processing, and excellent customer support across the aftermarket business, contributing directly to customer satisfaction and business success.
Your day-to-day tasks:
Administration of all inbound and outbound order processesSales and customer support via phone and emailEnd-to-end order handling, including tracking and follow-upPreparation of standard/service quotationsProactive follow-up on ongoing requests and order statusesClarification of technical questions in close cooperation with internal stakeholdersData administration and maintenance in relevant systemsClose collaboration with Sales Service Engineers and aftermarket departmentsImplementation, review, and optimization of internal processesEnsuring that customer commitments are met and that customers are informed in a timely mannerReporting and analytical tasks to support business transparency and decision-makingTo succeed, you will need
Technical degree with proven commercial experience, or alternatively a degree in a commercial discipline, business administration, with proven technical experience Substantial experience in a back-office or internal sales support environment, ideally in order handling within the Gas and Process marketGood understanding of technical contextsStrong sales awareness combined with a high level of customer orientationFluency in both English and German; additional language skills are an advantageAbility to work effectively in a dynamic, high-pressure environmentCreative and solution-oriented mindset with a willingness to think “out of the box”Very good communication and organizational skillsTeam-oriented mindset with a strong willingness to collaborate across departmentsConfident user of MS Office; experience with SAP, CRM software, and Adobe is a plusWe encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
In return, we offer
A modern working environment with a positive corporate culture in a financially sound and growing companyFlexible working hours with the option of mobile working to support a healthy work–life balanceAttractive compensation package in accordance with the NRW metal industry collective agreementRegular health-promoting benefits (e.g. on-site physiotherapy, cooperation agreement with Urban Sports Club)30 days of annual leave plus special leave for exceptional occasionsWide range of employee benefits (e.g. Corporate Benefits, participation in B2Run Cologne, Volvo leasing program)Possibility of free use of our employee assistance program for non-work-related issues (Employee Assistance Program)Lifelong learning and opportunities for professional developmentJob location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at Atlas Copco Energas in Köln, Germany (DE).
Contact information
Talent Acquisition Team: Britta Bloch
