About the role
The person is assigned to specific clients. During the lifecycle of the contract, the individual is overall accountable for the Request to Cash activities for a client or a set of clients. This includes solution design in pre-sales, service creation during contract setup, and organic growth management
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Key Responsibiliti**
* esOn small enterprise accounts, the Client Contract Manager can take the role of the post-sales leader and own the overall client governance and profitabilit
* y.A key objective is to optimize the efficiency of request to cash activities through continuous improvement and the use of standard company processes and functions, while meeting contractual obligation
**s.
About**
**you
Knowledge and Abili**
* tiesComprehensive knowledge of OBS products, processes & tools and the associated organizat
* ionsSolid organizational proficiency, effective coordination, communication, presentation, synthesis, and reporting sk
* illsClient-focused with good interpersonal & negotiation sk
* illsTeambuilder, experienced in working with different cultures and virtual matrix t
* eamsAbility to innovate and find improved ways of doing th
* ingsExperience with process development and optimiza
* tionGood industrialization sp
* iritGood understanding of the telecoms and IT indust
* riesIntegrating project work with Knowledge Management concepts and princi
* plesGood leadership skills and ability to work effectively in demanding situat
* ionsGood business and financial ac
* umenProficient in written and spoken Eng
* lishSound knowledge of the MS Office s
**uite
Education, Qualifications, and Certifica**
* tionsDegree in business, science, or relevant area, or equivalent relevant experience with a demonstrable commitment to self-develo
* pmentAgile Synergy Practitioner Certific
* ationITIL Foundation Certific
* ationOptional: CMM/CMMI, PMP, PgMP, Prince2, MSP, Six Sigma certifica
**tions
Expe**
* rienceMinimum of 5 years of client-facing experience in the telecom or IT in
* dustryExperience in building client relationships at a strategic
* levelExperience managing geographically distributed
* teamsProficiency in developing, documenting, and optimizing pro
* cessesExperience working in an international envir
**onment
Additional info**
* rmation
Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over t
- he worldFlexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of
- working)Professional development: training programs and upskilling/re-skilling oppor
- tunitiesCareer growth: Internal growth and mobility opportunities withi
- n OrangeCaring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connec
- t eventsReward programs: Employee Referral Program, Change Make
r Awards