Who we are Teroxx is a boutique firm specializing in digital asset management and blockchain-based solutions. We focus on offering tailored, secure, and transparent services to both private and institutional clients in the cryptocurrency space. Our mission is to bridge traditional finance with the new digital economy, always with an emphasis on professionalism, innovation, and trust. We are seeking a proactive and empathetic Customer Success Associate to support and engage with our clients throughout their journey with us. This role requires strong communication skills, a customer-first mindset, and the ability to build lasting relationships that drive satisfaction, retention, and growth. About the role As a Customer Success Associate, you’ll support a large and diverse client base through a digital-first engagement model. You will be responsible for ensuring responsive support, efficient onboarding, and proactive communication for clients using our platform at scale. This is a fast-paced, client-facing role with strong opportunities to grow into more senior relationship or operations-focused paths. Responsibilities: Respond to inbound client queries and support requests with accuracy and care. Guide clients through onboarding steps, including KYC document collection and verification. Use CRM and support platforms to manage a high volume of accounts efficiently. Escalate technical or complex issues to the appropriate internal team. Assist with targeted communications and product updates as part of client campaigns. Help track client feedback, satisfaction, and engagement metrics. Your knowledge areas and experience: 1–3 years of experience in client support, customer service, or onboarding in financial services or fintech. Fluent in German and English (spoken & written); other European languages a plus. Strong attention to detail and ability to follow compliance-driven processes. Comfortable with digital tools, support platforms, and CRM systems. Excellent communication and organizational skills. Proactive, team-oriented, and excited about the digital asset space. Why Join Us: Be a part of a cutting-edge fintech/crypto company with a clear mission and vision. Play a crucial role in achieving a landmark regulatory milestone that will shape the future of our company. Opportunities for professional growth and career advancement within a rapidly evolving industry. Attractive Compensation Package – Competitive salary aligned with experience and market standards Supportive & Collaborative Culture – Work in a friendly, team-oriented environment Modern Workplace – Enjoy state-of-the-art offices designed for comfort and productivity Flexible Work Model – Hybrid setup combining remote work and in-office presence Strong Team Ethos – Be part of a motivated team that values cooperation and shared success Engage daily with forward-thinking HNWs, family offices, and investors. Apply here