About MED-ELMED-EL is a leading manufacturer of innovative medical devices for the treatment of various types and degrees of hearing loss. Our unique portfolio of implantable hearing solutions benefits thousands of individuals in more than 140 countries worldwide. With headquarters in Innsbruck, Austria, MED-EL has over 3,000 employees around the world.CRM Solution Architect (m/f/d)Information TechnologyInnsbruck, Austria | Professionals | Full-Time 38.5h | PermanentYour TasksConduct a comprehensive analysis of our Microsoft Dynamics 365 CRM systems, identifying redundancies, inefficiencies, and integration challengesDesign end-to-end CRM processes, including data models, integration layers, workflows, and user interfacesDefine and enforce CRM development standards based on best practices and governance modelsOversee the implementation and customization of the CRM platform, ensuring alignment with business needsDocument system architecture and data flows to ensure smooth transition and effective knowledge retentionYour ProfileAt least 3 years of experience with Microsoft Dynamics 365Proficient in CRM configuration, including workflows, user setup, data import, SQL, and security settingsExperience with integration tools and APIsStrong problem-solving abilities and innovative thinking in troubleshooting system and process issues; proactive approach to communication and teamworkExcellent English skills, both written and spokenYour BenefitsCentral Location Employee Discounts Flexible Hours International Environment Onboarding Workplace Well-Being Workplace Well-BeingInterested?Want to join a company that helps bring the joy of sound to people with hearing loss? Apply now!Your Contact PersonIf you have any questions please contact Chantal Heiland.chantal.heiland@medel.com