Responsibilities / Tasks
1. Conduct workshops with multiple stakeholders and define a roadmap based on strategic and operational requirements
2. Lead and support implementation of a new Technical Support Organization with remote service tools and global coverage
3. Streamline and support optimization of processes across field service, parts supply chain, and technical support
4. Lead initiatives to enhance customer satisfaction and address feedback to improve service quality
5. Lead projects assigned by Senior Management and promote growth mindset
Your Profile / Qualifications
6. Bachelor’s or master’s degree in engineering, business management, or equivalent; other qualifications with demonstrated experience will be also considered
7. Strong ability in strategic thinking and the right mindset to find solutions for complex challenges
8. Proven experience in leading complex projects across functions in B2B environment
9. Prior experience in service operations or capital goods are beneficial
10. Strong interpersonal skills including persuasion and stakeholder relationship-building
11. Structured and systematic working approach with excellent communication skills across all organizational levels
12. Intercultural experience
13. Proficient experience in MSPowerPoint
14. Fluent German and English language skills
What we offer:
15. Work in a modern, future-oriented, international company
16. High degree of personal responsibility
17. Flexible working (partly from home)
18. Work in a dynamic and flexible team
19. Internal and external training opportunities
20. Company pension scheme possible
21. Occupational disability insurance (without health check)
22. JobRad
23. 30 days annual leave
24. Company restaurant (subsidized)
25. Attractive employee discounts (GEA portal for employees on topics such as travel, accessories, fashion, etc.)
What happens after your application has been submitted?
You will receive confirmation by e-mail as soon as your application has been processed. One of our Talent Acquisition Specialists will review your application and ensure that you meet the qualification criteria. Once your application has been successfully reviewed, you will be invited to an initial interview, either virtually or in person, depending on the position. We usually make a decision after the second or third round of interviews.