IT Support Specialist (all genders) Recruiter for this position: Thisiera Badal Hiring Manager for this position: Michiel Brand Division: IT IT Support Specialist (all genders) Location: Norderstedt (hybrid) Contract: Fulltime / Indefinite Language(s): German & English Serrala is a global player in the financial software industry with nearly four decades of experience in empowering businesses to optimize their financial operations. Our core strength lies in our solutions that are designed to make financial processes easier, more efficient, and smarter. With a substantial client base of over 2,500 clients in more than 70 countries worldwide, we have earned the trust of a diverse global community that relies on our innovation. If you're curious to dive deeper and explore our work, we encourage you to take the next step and apply for a job with us! Due to the Holiday Season the active recruitment process will start in January Tasks and Responsibilities: You are the first point of contact for all our colleagues for all related questions regarding IT (software and hardware) Manage endpoints with InTune and Jamf Pro, as well as AV equipment and various cloud systems, to ensure the productivity of the end users Work with Active Directory, Entra ID and MS SharePoint Resolve technical issues related to network interruptions & VPN Work with other IT teams to ensure a coordinated effort with new technology rollouts, upgrades, or changes Track tickets using Jira Service Management and compose technical specifications and documentation in Confluence What makes you successful in this role: Bachelor's degree in computer science, information technology, or a related field. An equivalent combination of education and experience will be considered as well. 5 years of experience in Service Delivery or other IT support positions• Knowledge of IT support in areas including PCs, Macs, and networking protocols (TCP/IP, VPN, ACLs, Routing, etc.) Experience with Atlassian systems, like Jira and Confluence, optimally also with Jira Service Management Knowledge of M365 admin, Entra-ID and InTune. Advanced knowledge of IT security, incl. Defender & monitoring systems• Eagerness and ability to manage IT projects; experience with project management workflows & tools Problem-solving skills including root cause analysis and corrective action Excellent written and verbal English communication skills; German communication skills are a big plus Strong team member and able to contribute to a team environment Why us? What unites us as Serralians across all borders is our passion for future-oriented software solutions and our shared values, which are the foundation of our strong corporate culture and our innovative drive. At Serrala, our global teams are eager to evolve, advance, and innovate. We are continuously improving the way we work, with professional development at the core of what we do. With modern and flexible work environments, global and regional events, and a strong team spirit, we believe that together we can overcome any challenge and move any mountain. EEO Statement We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state, or local laws. [EEO Statement] We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws. [To all recruitment agencies] Serrala does not accept agency resumes. Please do not forward resumes to our job's alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.