We are looking for a Key Account Manager (KAM) to drive growth and develop long‑term strategic customer relationships across Northern Germany, with a focus on the Bremen / Leer region.
In this role, you will act as the primary commercial contact for a portfolio of strategically important customers. You will own and coordinate the overall customer relationship and actively develop business opportunities.
You will report to the Area Business Development Manager and work closely with a collaborative, cross‑functional business development team.
This is a home-based position with a strong customer focus. You will regularly meet customers and internal stakeholders face‑to‑face. Travel to the Hamburg office is expected for team meetings and events (typically 1–2 days per visit).
Your Key Responsibilities
1. Build and continuously strengthen relationships with key decision makers and influencers within assigned strategic accounts, developing a deep understanding of their business needs and future direction, and establishing the foundation for preferred supplier partnerships
2. In close collaboration with the Account Team, develop and execute customer‑centric Key Account Plans with clear priorities, impactful objectives, and actionable initiatives that drive new business, secure renewals, and ensure high levels of customer satisfaction
3. Define, lead, coordinate, and motivate the Key Account Team, working collaboratively with virtual and cross‑functional teams across the organization to ensure effective execution of account strategies
4. Identify and develop new sales opportunities, while managing the existing contract portfolio to ensure timely renewals and sustainable account growth
5. Monitor, manage, and report on the sales pipeline and performance of assigned Key Accounts, ensuring transparency and progress against targets
6. Lead and support customer satisfaction reviews, identifying key challenges or improvement areas and ensuring insights are communicated internally and followed up with concrete actions
7. Partner closely with the Technical Service Manager to ensure high-quality technical support and effective after‑sales service beyond day‑to‑day operational delivery
8. Stay continuously informed about industry developments, market trends, and best practices, as well as the company’s products, services, and processes, to remain a relevant and trusted advisor to customers and prospects
9. Ensure the accuracy and completeness of customer master data and activity records in the customer relationship management system for assigned Key Accounts
10. Support the resolution of critical invoice issues and follow up on outstanding receivables in close cooperation with Finance to ensure timely and constructive solutions
11. Proactively identify and pursue new business opportunities beyond the assigned Key Accounts to support broader regional growth
12. Support marketing initiatives, customer events, and industry activities within the Area to strengthen market presence and brand awareness
13. Be part of an innovative and forward‑looking environment where you can actively shape the future while building on strong and well‑established foundations
14. Work alongside highly skilled, committed, and collaborative colleagues
15. Enjoy a flexible work arrangement with a high degree of autonomy and trust
16. Engage with demanding and diverse customers at different levels of their organizations
17. Gain opportunities to experiment, learn, and continuously develop within your area of expertise and beyond
18. Access national and international career development opportunities within a global organization
19. Employment terms in line with local regulations and conditions
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture, and we invite you to be part of this diversity.
Personal Qualities
20. Self‑driven and highly engaged, with the ability to inspire and motivate others
21. Proven experience in setting strategic direction and translating strategy into action
22. Excellent communication and influencing skills, developed in a sales or customer relationship management environment
23. Strong network‑building capabilities, ideally within an international or multicultural context
24. Demonstrated ability to gain deep customer insight and effectively influence stakeholders based on those insights
25. High level of personal impact, energy, and resilience, with experience navigating constraints to deliver results
26. Motivated by taking ownership and collaborating within a global network
27. Strong commitment to continuous learning and professional development
Competence Requirements
28. University degree or equivalent qualification; a background in Marine Engineering, Naval Architecture, or Maritime Studies is preferred
29. Minimum 10 years of experience within the maritime industry
30. Strong commercial acumen combined with a customer‑centric mindset
31. High level of IT proficiency, particularly with Microsoft Office applications
32. Willingness and ability to travel domestically as required
33. Fluent in business‑level German and English, both written and spoken
Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.