Our company located in the Metropolregion Nürnberg is a recruitment consultancy within the IT and Office staff environment. We work for small, medium and large scale enterprises in the North-Bavarian region and recruit well-qualified personnel on demand. For one of our customers, a leading sporting googs manufacturer situated in Herzogenaurach, we are looking for an Assistant Service Desk Manager (m/f) Your tasks : Assist the Service Desk Managers in all daily operational tasks as listed below and act as a stand-in Day to Day monitoring of the external provider’s service delivery and SLA fulfillment Incident- and Problem Management Knowledge- and Quality Management internal and external service provider Point of contact for the Business user community in all IT-related inquiries Handling of escalations and interface between Business users, IT-departments and external Service Desk Provide a high level of customer service/satisfaction Creating and analyzing reports Arranging meetings and creating presentations Your skills : Minimum 2 years of working in a large corporate IT-setting with experience in IT-Service Management and/or IT-Service Desk environments Experience working with a wide range of computer technologies and business solutions Non-expert but wide spread knowledge of PC, MAC, Business Applications and IT Infrastructure Excellent Communication- and English language skills in verbal and written form Strong analytical skill and understanding of reports Advanced Knowledge in MS Office Sounds interesting ? Then please send your application documents to info@berg-personal.de or visit our homepage www.berg-personal.de. The Team of BERG Personalmanagement GmbH is looking forward to your application!