ABOUT ABBOTT
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.We’re always looking towards the future, anticipating changes in medical science and technology.
WORKING AT ABBOTT
At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:
1. Career development with an international company where you can grow the career you dreamof
2. An attractive benefits package
3. A company recognized as a great place to work in dozens of countries around the worldandnamed one of the most admired companies in the world by Fortune.
4. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
5. A challenging position in a fast-growing crisis independent industry
6. To become part of a dynamic, highly educated, highly skilled, and motivated team
7. Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
8. Multi-national environment, where we foster the development of our talents within the enterprise
Abbott Medical GmbH in Eschborn is looking for a
Service Coordinator & Customer Service Specialist (m/f/d)
PURPOSE OF THE ROLE
Coordinate and plan the daily service activities for Capital Equipment Electrophysiology field service engineer team. Be the link between internal and external customers and the field service team. Responsible for the front and back office administrative and logistical support for the Capital Equipment Service Team. The service team is responsible for installation, upgrading, repair and preventive maintenance of all capital equipment part of Abbott’s product portfolio in compliance with Abbott Business code of conduct, Regulatory and Quality policies and procedures.
ROLES & RESPONSIBILITIES
9. Be the Front-office key contact person for Capital Equipment. Handling all incoming calls by phone and E-mail for external and internal customers. Performs administrative and incidental administrative functions such as preparing correspondence, answering telephones, maintaining electronic files and supplies, keeping appointment calendar, compiling and preparing regular and special reports, and other tasks as necessary
10. Managing order processing for all servicing related activities
11. Work well under pressure and in stressful environments
12. Close cooperation with Technical Support team as well as the Supply Chain team
13. Coordinate non-planned service visits and repairs (break/fix)
14. Coordinate and manage planned service activities
15. Assist in administrative follow-up and documenting field service interventions per QA (Quality) system requirements
16. Assist with Capital Equipment customer service tasks
EDUCATION & COMPETENCIES
17. A bachelor’s degree in Business Administration or equivalent by experience is desired
18. In addition, minimum of four plus years of progressively more responsible business administrative experience is required
19. Previous experience in scheduling tasks and people by using any kind scheduling software is desired
20. Requires a demonstrated knowledge of the practices and procedures of the function, company products, policies and programs
21. Experience working in a broader enterprise/cross-division business unit model preferred
22. Ability to work in a highly matrixed and geographically diverse business environment
23. Fluency in German and English is a must, any additional European languages is a plus
24. Computer skills : MSOffice, SAP, Salesforce.com… is desired
25. Ability to be flexible and respond to situations at short notice
26. Ability to work with little supervision within a team and as an individual contributor in a fast-paced, changing environment
27. Ability to travel approximately 10%, including internationally