Role: On-Site Support Engineer
Role designation: Technical Support Engineer
Location: Asbach-Bäumenheim, Germany
About us:
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!
One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.
Are you a hands-on IT professional with strong troubleshooting skills and a passion for helping users succeed? We’re looking for an experienced IT Support Specialist to join our team and deliver exceptional technical support across our organization.
What You’ll do:
As part of our IT-Support team, your responsibilities will include:
* Installing, configuring, and maintaining desktops, laptops, printers, scanners, and peripherals
* Diagnosing and resolving issues across Windows, macOS, Microsoft 365, and business-critical applications
* Troubleshooting LAN, WLAN, and VPN connectivity issues
* Performing preventive maintenance on IT equipment
* Managing deployment and decommissioning of IT hardware
* Providing timely, clear, user-friendly technical support
* Documenting support activities and asset movements in the ticketing system
* Escalating complex issues to specialized teams (network, systems, server)
* Following IT policies, security standards, and compliance guidelines
* Occasionally traveling (3–4 times per month within 20–30 km) to provide onsite support
* Offering secondary VIP support in line with SOPs and training
What You bring:
We’d love to hear from you if you have:
* 3–4 years of experience in IT support or a similar role
* Strong knowledge of Windows and macOS
* Hands-on experience handling hardware and software troubleshooting
* Understanding of TCP/IP, DNS, DHCP, WLAN
* Familiarity with Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, Teams)
* Excellent diagnostic and problem‑solving abilities
* Strong communication skills — able to explain technical concepts clearly
* Ability to work independently and prioritize tasks effectively
* Physical ability to lift and move IT equipment (PCs, monitors, etc.)
* Fluency in German and English
* Mandatory valid driver’s license
Why Join Us:
* Opportunity to work with modern technologies
* Collaborative and supportive team culture
* Growth opportunities within a dynamic IT environment
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