Your tasks: Support the development and coordination of customer-focused strategies across multiple domains (e.g., mobility, accessories, merchandise, finance) Contribute to initiatives that map and optimize customer journeys (E2E) Conduct gap analyses and help develop business cases and financial models Support the development of dashboards and KPIs for journey and performance tracking (e.g., Power BI) Collect and analyze feedback from retailers and customers to identify areas of improvement Support marketing initiatives and communication efforts within Customer Services Align with Project Management teams to prioritize and plan cross-functional initiatives Your profile: Master’s degree in Business Processes, Business Development, Business Informatics, or related fields 2 years of relevant experience in business strategy or digital transformation, ideally in automotive or consulting International experience and exposure to cross-cultural environments is a plus Good understanding of Aftersales business processes and KPIs Experience with digital transformation and business development processes Familiarity with tools such as Microsoft Power BI, Excel, Confluence, Jira Fluent in English; another European language or Mandarin is a plus Persönliche Anforderungen und Sozialkompetenzen You can expect Experience in exciting and international projects Continuous salary development Da Vinci Corporate Benefits On-the-job training and language courses Appreciation, motivation and commitment