Senior Field Service Technician Job DescriptionIn this role, you will be responsible for executing service work as per work instructions and adhering to ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work according to customer orders and expectations. You will also showcase your expertise by ensuring customer retention through effective communication of service work timelines and expectations.The work model for this role is remote, allowing for flexibility and work-life balance. As a Senior Field Service Technician, you will contribute to the Electrification Smart Power division in Northern Virginia and have the opportunity to work with a variety of customers.Main Responsibilities:Executing service work as per work instructions and adhering to ABB quality and safety guidelinesDelivering quality customer service planning and executing service work according to customer orders and expectationsShowcasing expertise in customer retention through effective communication of service work timelines and expectationsProviding training to field service associates and customers when neededKey Qualifications:Associates Degree or Technical School training5 years' experience in servicing critical power equipment or equivalent combination of education and professional experienceBroad experience in Field Service or a related role with a focus on Critical Power SystemsMedium Voltage power conditioning and distribution equipment experience is a plusCandidates must already have a work authorization that would permit them to work in the USAbout the OpportunityThis role is an excellent opportunity for those passionate about delivering quality customer service and have a strong background in servicing critical power equipment. With a competitive salary range and comprehensive benefits package, this role offers a great career path for those looking to grow professionally.