Working student conversational AI (m/f/x) About us The world around us is changing rapidly and so is the insurance industry. Now’s the right time to make a bold move and shape the future of insurance – this is Allianz Direct! As a pan-European online insurer of the Allianz Group, launched in 2019, Allianz Direct is on its mission to become “digitally unbeatable” and the most efficient insurer on the market. Allianz Direct is truly changing the face of insurance, in customer experience, and in technology, processes, people and culture. An international team of business experts and engineers who live and breathe an agile way of working, we are seeking to improve and change the way you do insurance. Driven by a customer-oriented approach and love for data, Allianz Direct strives for delivering an exceptional experience with a personal touch. So, what makes Allianz Direct so unique? We believe in the power of simplicity and convenience and by doing so we have managed to set new standards when it comes to online insurance. Job purpose / role You will be part of the Conversational AI (C.AI) team at Allianz Direct and you will support the transformation of our customer service through developing and maintaining our Voiceand ChatBot “Elisa”. With a clear focus on optimization potential, you drive the customer experience by advancing our evaluation methods and contributing to the ongoing improvement of our systems. Key responsibilities Alignment with multiple development teams working for multiple countries Improve quality and strive for continuous innovation with regards to products and technology stack Contribute to general improvements, such as optimizing NLU, flow structure and conversational experience. Automate and improve monitoring and data analysis processes in databricks Conduct data-driven analyses to identify areas for improvement in user interactions and system performance Develop innovative evaluation and monitoring methods utilizing Machine Learning and LLMs Opportunity for further development and collaboration with great colleagues Requirements You are an enrolled student in the field of computational linguistics, computer science or similar You have first development skills and work experience, knowledge in natural language processing concepts like Natural Language Understanding, TTS, semantic models, underlying mechanisms of language models etc. would be desireable You have solid python and data analysis skills. You are familiar with agile IT project methodologies (Scrum) preferably in an international context You preferably already gained some experience in the area of Conversational AI You have advanced English skills (German, Spanish, Italian, Dutch, French is desirable) You bring enthusiasm to explore and research new methods to improve our conversational AI systems 78986 | Data & AI | Student | | Allianz Direct | Full-Time | Temporary Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in an inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow. Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.