Retail account management director

About the Role
We're hiring a Retail Account Management Director to lead partnerships with top-tier regional and national retail pharmacy chains—the household names that shape how millions of Americans access care.

This role is not about servicing accounts—it’s about orchestrating growth. You’ll work shoulder-to-shoulder with senior stakeholders at enterprise retailers, helping them leverage the company’s pricing, platform, and marketing tools to drive performance and innovation at scale.

You’ll be the connective tissue between our retail clients and cross-functional teams at the company—including Retail contracting, Network Operations, marketing, and pricing analytics—ensuring alignment and execution on mission‑critical initiatives.

This is a high‑visibility, high‑impact position for someone who thrives in fast‑moving environments and knows how to unlock value within complex organizations.

What You’ll Do

Own strategic relationships with regional and national pharmacy partners—serving as their primary point of contact, advocate, and growth advisor.

Drive collaborative business planning, forecasting, and execution of key initiatives that enhance pull‑through, margin performance, and patient engagement.

Identify and activate high‑leverage programs across: pricing, marketing, tech integrations, and loyalty strategies.

Navigate multi‑layered client orgs, from C‑suite to field ops, aligning on shared goals and timelines.

Lead proposal development for new initiatives and renewal cycles, with full ownership of scope, value modeling, and delivery planning.

Present client performance reviews and growth roadmaps in person and virtually to executive audiences.

Track KPIs, gather partner feedback, and surface insights that influence Network Operations, pricing, and strategic direction at the company.

Established people manager with a focus on performance coaching and overall team growth

Travel regularly (20–40%) for strategic planning sessions, business reviews, and industry events/conferences.

You’re a Great Fit If You Have

8 years with a Master’s degree or 12 years with a Bachelor’s degree required; MBA or related advanced degree a plus.

5+ years of experience in account management, business development, or strategic partnerships in retail pharmacy, healthcare.

Proven success managing complex, high‑volume accounts—ideally national or enterprise‑level clients.

Fluency in pharmacy economics (margin, reimbursement, cost-to-fill), patient access, and point‑of‑sale operations.

Exceptional presentation and negotiation skills, with experience influencing senior‑level stakeholders.

Experience writing and leading multi‑stakeholder proposals and navigating long sales cycles.

Ability to work cross‑functionally with retail contracting, Network operations, program implementation, marketing, and pricing analytics to align internal execution with client expectations.

Highly proficient with business tools: Excel, Google Workspace, PowerPoint/Slides, and collaboration platforms.

Why You’ll Love Working Here

Mission‑driven work with real‑world impact—making healthcare affordable for millions.

A fast‑paced, collaborative culture with top‑tier talent across tech and healthcare.

Autonomy to lead, build, and grow major business lines with meaningful support.

Competitive compensation, benefits, and long‑term equity upside.

Compensation and Benefits
San Francisco and Seattle Offices:
$169,000.00 - $271,000.00

New York Office:
$155,000.00 - $249,000.00

Santa Monica Office:
$141,000.00 - $226,000.00

Other Office Locations:
$127,000.00 - $203,000.00

The company also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. The company also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company‑paid short‑term and long‑term disability, and more!

Equal Opportunity Employer
We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. The company is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

Accessibility and Safety
The company is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at hr@unitedstatesdigital.space.

Please be aware that all official communication will only be sent from @the company.com or hr@unitedstatesdigital.space addresses.

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