We are looking for a dedicated professional to support our team in the field of emergency response. As a customer service representative, you will be responsible for providing assistance to customers and ensuring their needs are met.
The role involves two main areas: administrative support and technical customer service. Administrative tasks include general advice to interested parties and new customers, documentation and maintenance of customer data according to quality management guidelines, CRM processing (coordinating customer appointments, telephone support), preparation and follow-up of work assignments and customer contracts, and complaint management - receipt and processing of complaints.
Technical customer service includes advice on alarm systems to interested parties at their location, installation and removal of alarm systems at the customer's site, and performance of service visits (maintenance, troubleshooting) for existing customers.
To succeed in this role, you should have a strong ability to communicate effectively with customers and colleagues, both verbally and in writing. You should also be able to work independently and as part of a team, with a high level of flexibility and adaptability. Proficiency in MS Office 365 is required, as well as experience with similar software applications.
Benefits of working with us include a competitive salary, paid training opportunities, and a supportive team environment. We offer flexible working hours and the opportunity to develop your skills and knowledge in a dynamic and fast-paced industry.
If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. We look forward to hearing from you!
* Ambitious and goal-oriented mindset
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Flexibility and adaptability
* Proficiency in MS Office 365
* Bachelor's degree or equivalent qualification