IT Business Process Inhouse Consultant – Customer Services / Plant Maintenance (d / f / m)
Location: Fully Remote
Our Clients
They are looking for an experienced IT Business Process Consultant with deep expertise in SAP Customer Service (CS) and / or SAP Plant Maintenance (PM). Candidates should come ideally from large production companies with well-established Customer Service / After Sales / Plant Maintenance process landscapes.
Summary
In this role, you will collaborate closely with business stakeholders to map, improve, and modernise business processes—particularly in preparation for the transition to S / 4HANA. A key focus will be the global redesign and harmonisation of Customer Service (CS) and Plant Maintenance (PM) processes.
Key Responsibilities
* Advise and support business departments and key users in enhancing and optimising end-to-end Customer Service and Plant Maintenance processes
* Analyse business requirements and service notifications, develop solution concepts, and configure tools and processes based on SAP standard functionality, SAP add-ons, and the company’s-specific enhancements
* Lead and coordinate international SAP CS / PM projects
* Manage and oversee internal and external resources for projects, change requests, and ongoing support activities
* Develop and maintain system and process documentation
Qualifications
* Degree in business administration, business informatics, or a comparable field
* Several years of professional experience with in-depth SAP CS and / or PM customising expertise
* Additional process knowledge in Sales (SD), Logistics, or Production is an advantage
* SAP certifications are a plus
* Excellent German skills (C2) and strong English proficiency (B2 / C1)
Benefits
* Competitive salary including bonus, plus 30 days of vacation
* Flexible and family-friendly working time models, including remote work options
* Opportunities for professional and personal growth through the companies Academy and external training
* An open corporate culture, regular team events, and a modern international work environment
* Corporate benefits, job bike options, health programs, and more
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