At Horizon Hobby, we inspire dreams and help build memories! Our company is the leader in the global Radio Control industry. We offer tremendous opportunities for growth and development and a full array of benefits including discounts on our products! We are currently hiring an EU Customer Service Representative located at our Germany office!
As the EU Customer Service Representative, you look after our customers in the B2C business, regardless of whether they have ordered via our online store or a marketplace. Your friendly manner makes the customer feel good from the very first contact.
This role will report on-site 2 days a week to our Barsbüttel, Germany office.
Roles & Responsibilities
1. First point of contact for all customer inquiries in the areas of product advice, order status inquiries, shipping problems, complaints and returns including refunds via Salesforce Service Cloud (excluding technical inquiries)
2. Order management in your areas with our Oracle ERP system
3. Determining and carrying out the steps required to respond to customer enquiries
4. Independent decision on resource commitment within the framework of the service level organization
Education and/or Experience
5. Successfully completed vocational training and initial experience in a comparable position
6. Experience with CRM software, ideally Salesforce Service Cloud
7. Structured, goal-oriented & independent way of working
8. Team player in an international, varied environment
9. Very good knowledge of German & English, other languages such as French, Spanish, or Italian an advantage
Benefits and other perks
Paid Time Off
Paid Holidays
Discounts on Products
Bonus Eligibility
Horizon Hobby is a progressive, innovative company and, as such, is constantly reevaluating and reinventing the processes and procedures associated with each job. The essential duties and responsibilities of this position may change at any time. In addition, employees may be asked to work on special projects or to assist with other work necessary or important to the operation of Horizon. Your cooperation and assistance in performing such additional work is expected and appreciated.