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Our client, a leading multinational information technology services and consulting company is recruiting for a Program Director to join their business in Germany.
Position Title:
Program Director
Position Type:
Permanent
Start Date:
ASAP
Location:
Contact:
Role Summary:
* Our client is looking for a seasoned Program Director with a strong background in driving large-scale Telco digital transformation programs, with specialization in ServiceNow and working knowledge of Salesforce.
* The role demands hands-on understanding of OSS/BSS, proven experience in managing complex enterprise programs, and the ability to lead high-performing cross-functional teams across geographies. The ideal candidate will also bring optional exposure to GSS (Global Shared Services) and IQGo platforms.
Key Responsibilities:
* Lead multi-million-dollar transformation programs in the Telecom sector, encompassing ServiceNow, Salesforce, and OSS/BSS integration.
* Direct multiple project managers, workstreams, and delivery pods across platform and legacy ecosystems.
* Align stakeholder objectives across business, operations, IT, and external vendors.
* Drive integration between ServiceNow modules (ITSM, ITOM, TSOM, FSM, App Engine) and Salesforce BSS/CRM stack (including Velocity/Industries).
* Manage interactions between digital platforms and legacy OSS/BSS systems.
* Ensure adherence to scope, schedule, cost, and quality standards using Agile/SAFe delivery frameworks.
* Serve as executive sponsor interface, managing C-level expectations and program governance.
* Own risk mitigation, stakeholder alignment, and business value realization.
Required Qualifications:
* 15+ years of experience in IT/Telecom with at least 7+ years in program management of digital transformation initiatives.
* Strong command over ServiceNow architecture and delivery, including ITSM, ITOM, FSM, and telecom-specific implementations.
* Working knowledge of Salesforce BSS/CRM platforms (e.g., Velocity, CPQ, Service Cloud).
* Deep understanding of Telco industry stack: OSS/BSS, TM Forum APIs, service assurance, and fulfilment flows.
* Experience in managing large, distributed teams (100+), global delivery models, and vendor ecosystems.
* Exposure to Agile, SAFe, and hybrid delivery frameworks.
* Excellent executive communication and stakeholder management skills.
* Prior client engagement experience in the European Telco market.
Preferred / Optional Qualifications:
* Experience with GSS (Global Shared Services) delivery models.
* Familiarity with IQGo tools and platforms.
* Multilingual proficiency (especially German or French).
* PMP, PgMP, ITIL, SAFe certifications.
* Knowledge of Open Digital Architecture (ODA) and Telco AI/Automation frameworks.
What Our Client Offers:
* Lead flagship transformation programs across Tier-1 Telcos.
* Work closely with CxOs, product vendors, and platform specialists.
* Influence platform adoption and industry best practices.
* Attractive compensation and career progression opportunities in Europe.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology and Management
* Industries
IT Services and IT Consulting
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