We are looking for an experienced specialist for our client who combines service orientation with technical know-how to ensure the support of the local IT infrastructure. In this role, you will act as the central link: you will be the direct contact person for colleagues at the site and ensure operational IT processes.
We attach great importance to your own initiative. You will organize your areas of responsibility largely autonomously, but will be in close professional contact with the IT head office. We are not looking for pure clerks, but personalities who solve IT problems holistically. Do you have experience and organizational talent? Then we look forward to hearing from you.
Here's what our clients offer
1. Exciting tasks & development: You can look forward to a varied job with plenty of creative freedom in your own working environment. We attach great importance to a thorough induction and support you with individual training opportunities.
2. Modern corporate culture: You can expect a modern working environment characterized by a collegial corporate culture, flat hierarchies and short decision-making paths.
3. Attractive remuneration & additional benefits: In addition to attractive remuneration, you will benefit from additional benefits such as bike leasing, Sportnavi, a profit-sharing scheme and joint events.
4. Work-life balance: We offer you 30 vacation days and family-friendly working hours to ensure a good work-life balance.
Your tasks
5. You are responsible for the installation, configuration and maintenance of hardware (PCs, laptops, peripherals) and software in the Microsoft environment.
6. You analyze and rectify faults in 1st and 2nd level support - often directly at the user's workplace ("sneaker support").
7. You act as the extended eye and ear of the IT department. You liaise closely by telephone with colleagues in the head office to solve complex problems or coordinate rollouts.
8. You provide support with basic network tasks (patching, WLAN check) and look after the meeting room technology.
9. You set up workstations for new employees and give them a brief IT induction.
10. You will manage your own ticket queue, prioritize tasks independently and manage your time efficiently.
Your profile
11. You have completed IT training (e.g. as an IT specialist for system integration) and have several years of professional experience in onsite support or system administration.
12. You have a sound knowledge of common IT standards, in particular in: Windows 10/11 and MS Office / Microsoft 365 Active Directory Basic understanding of networks
13. Even in stressful situations, you maintain an overview and work in a highly structured manner. You are used to planning your day-to-day work independently and on your own responsibility.
14. You are a confident, friendly and solution-oriented personality with a strong service orientation. As coordination with IT colleagues mainly takes place by telephone, you communicate clearly and are a trustworthy contact person for employees at the site.