Salary: 63.000 - 103.000 € per year Requirements: Bachelors or Masters degree in Information Technology (or equivalent) 3–5 years of experience in a similar role within an international IT environment Experience supporting an international engineering organization (hardware and/or software development environments) Hands-on experience with end-user computing (e.g. Windows, macOS, software deployment, office productivity tools) Understanding of networking fundamentals (LAN/WAN, remote access, firewalls, wireless networks) Knowledge of infrastructure fundamentals (virtualized environments, storage, backup and recovery) Experience with Mobile Device Management (MDM) Familiarity with ITIL-based service processes (including major incident management) Experience with enterprise ITSM tools (e.g. ServiceNow) Ability to work independently and take local ownership Organized and proactive, with a hands-on mindset Strong communication and collaboration skills in an international environment Fluent in English (spoken and written) Responsibilities: Take end-to-end responsibility for the availability, stability, and performance of all local IT systems Maintain a stable IT infrastructure that supports local engineering and business operations Act as the local interface between local business stakeholders, international IT teams, and external outsourcing/service partners Ensure effective communication and alignment between local needs and corporate IT standards Provide on-site, practical IT support for issues that cannot be resolved remotely Support end users in following company IT support and escalation processes Participate in international IT projects Act as Project Manager or local project lead for site-specific (Germany/Jena) IT initiatives Handle incident, request, and problem management according to ITIL practices Support major incident coordination and ensure timely communication and resolution using ServiceNow Perform occasional business travel as required Technologies: Hardware Support ITIL ITSM LAN macOS Mobile Project Manager ServiceNow Windows Python VR More: KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, enabling virtually every electronic device in use today. We focus on innovation, investing 15% of sales back into R&D, and have expert teams working collaboratively with leading technology providers. Our Information Technology group plays a crucial role in supporting our global business by enhancing productivity through technology. We take pride in providing a competitive, family-friendly total rewards package designed to meet the diverse needs of our employees. KLA is an equal opportunity employer. last updated 18 week of 2026