System Engineer (IT Support) Ref: KM46464
A Japanese IT Company is currently recruiting a System Engineer (IT Support). This role is remote based, with visits to client sites in Frankfurt as needed.
In this role, you will provide high-quality engineering services through telephone, email, online tickets, and in-person support for both on-site and remote day-to-day tasks. The ideal candidate will possess strong IT skills, excellent communication abilities, and the capacity to collaborate effectively across teams.
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Permanent residence, Spouse, Partner
(Working holiday visa, Job seeker visa, Student visa, Requiring visa sponsorship
Remote (with regular client site visits in Frankfurt)
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TYPE: Permanent, full-time
WORKING HOURS: 40 hours/week (Occasional overtime or on-call support may be required)
Frankfurt (Remote-based)
System Engineer Main Responsibilities:
• Provide 1st and 2nd level technical support for clients both on-site and off-site
• Handle system integration, office relocation services, system installations, configurations, migrations, and removals for clients and internal systems
• Manage small system integration and office relocation projects, ensuring timely, budget-compliant, and high-quality project deliverables
• Collaborate with partners and provide outstanding customer service
System Engineer Ideal Candidate:
• 3+ years of technical support experience in the IT industry
• Proficient in English, both spoken and written
** All applicants for the IT System Engineer must have the right to work in the country without any restrictions as the Company is not able to offer visa support.
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