About LRQA
LRQA is a world-leading provider of independent audit services, including certification, validation, verification, and training across a wide range of standards and systems. As a global organization, we support multinational customers with coordinated services worldwide while remaining focused on local needs.
With a strong legacy in the industry, LRQA continues to evolve and innovate, offering employees the opportunity to grow within a dynamic and forward-thinking environment.
Role Overview
We are looking for a Planning Advisor to join our team supporting the Germany, Austria, and Switzerland (DACH) region. Based in Leverkusen, Germany (hybrid working model), this role is ideal for someone who enjoys problem-solving, organization, and working in an international environment.
You will play a key role in resource planning, coordinating customer activities, and ensuring efficient service delivery across the region.
Key Responsibilities
* Plan and coordinate customer visits and activities, ensuring optimal use of assessors and resources
* Manage scheduling in line with business SLAs, utilisation targets, and accreditation requirements
* Act as a key point of contact for internal and external stakeholders, responding to queries promptly
* Coordinate activities for key and large accounts, ensuring customer expectations are met
* Support the RFAT process, ensuring timely communication between offices
* Maintain accurate and complete data in internal systems (BA&IS)
* Monitor occupancy rates and key performance indicators
* Ensure compliance with contractual requirements, cost structures, and budgets
* Build and maintain strong relationships with customers and internal teams
* Escalate service delivery issues when necessary
* Contribute to team initiatives, meetings, and continuous improvement efforts
* Support knowledge sharing related to certification products, systems, and processes
Your Profile
* Experience in customer service or customer relationship management
* Strong communication skills with a diplomatic approach and ability to set boundaries
* Proactive, well-organized, and able to work independently
* Strong analytical and problem-solving skills
* High attention to detail and structured way of working
* Good IT skills, particularly in Microsoft Office
* Fluency in English and German (written and spoken)
What We Offer
* A key role within a global, market-leading organization
* Opportunity to work in an international and collaborative environment
* Hybrid working model (office and home-based)
* Career development opportunities within a growing company
Additional Information
* Reporting line: Client Operations Manager, GerNordic Region
* Location: Leverkusen, Germany
* Application process: Ongoing selection – early application is encouraged