IT Support Specialist (m/f/d) – Digital Health Software Location: Eggenfelden, Germany (On-site) Work Setup: 100% office-based, no home office Contract: Fixed-term (2 years) → option for permanent Hours: Full-time (40h/week) — part-time possible (80%) Salary: €30,000 – €50,000 gross/year ~10% bonus Languages: German C1 required Relocation Support: Yes — guaranteed (details below) About the Company A fast-growing software company in the digital healthcare & dental technology sector, offering modern IT solutions for dental practices across Germany. Highlights: ~14 employees 5 external specialists Leading innovation in digital medical workflows Strong growth (ranked from 32 to 7 in Germany’s dental software industry) Modern office, ergonomic workspace, premium tech infrastructure Stable market, long-term business vision Relocation Support Full relocation assistance provided One-time financial relocation payment (based on seniority) Company helps with housing search Move & payment after probation — flexibility during first months Hotel/travel support during probation if needed We don’t expect you to take risks. You can relocate after confirming mutual fit during probation. Once confirmed, we expect strong presence and integration into the team culture — no remote culture, no outsourcing, no anonymous agency work. Role Overview As part of the Technical Support Team, you will provide first-level support for dental practices using our digital health software platform. Team: 3 support colleagues Reports to: Management (flat hierarchy) Vacancies: 3 openings — growth phase Key Responsibilities Provide first-line support via phone & ticketing system Troubleshoot software & hardware components (TI, eGK readers, connectors) Document support cases accurately in CRM Ensure customer satisfaction & high resolution rates Collaborate with technical & product teams Contribute ideas to improve product & support processes Requirements Must-Have German C1 (spoken & written) Completed IT training or technical degree 2–4 years experience in IT support or similar role Strong communication & documentation skills Red Flags Below C1 German Seeking hybrid or remote roles Ideal Personality Friendly and confident communicator Enjoys helping users by phone Precise in documentation Curious, proactive, and eager to grow with the team Tech Stack & Knowledge Telematik-infrastruktur components Basic networking, firewall, hardware knowledge CRM & ticketing systems experience What We Offer Growing digital health company with strong market momentum Modern office, premium hardware, excellent coffee Stability startup-like energy & responsibility Deep learning and upskilling opportunities Direct contribution to healthcare digitalization in Germany Success Metrics Customer satisfaction & problem resolution rate Support ticket handling speed & quality Hiring Process 30-minute online interview On-site interview real support shadowing Offer