▪ The role holder demonstrates competence in repairs, replacements, and recalibrations on “Standard jobs” without supervision ▪ Consistently delivers all operational responsibilities to contribute to team goals ▪ May be allocated “Complex” jobs if accompanied by Expert, Lead, Supervisor or Team Leader ▪ May learn and perform flat glass cutting as needed ▪ Carries out core customer service activities, communicating effectively by understanding and responding to customer needs to deliver great service ▪ Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS) ▪ Understands company policies and procedures and complies with them ▪ Understands and works towards branch and personal KPIs ▪ May mentor and support other team members