Job Title: L2 IT Support Representative (Onsite – Germany)
Overview
We are seeking a reliable and technically skilled Level 2 IT Support Representative to provide onsite support for end users in Germany. The role involves handling hardware and software issues, managing user accounts, and ensuring smooth IT operations in collaboration with the central helpdesk team.
Job Duties
1. Provide onsite L1/L2 support for hardware, software, and connectivity issues.
2. Respond to tickets raised via phone or self-service portal, using ITSM tools (, ServiceNow).
3. Troubleshoot and resolve issues related to desktops, laptops, printers, VPN, and enterprise applications.
4. Perform installations, relocations, upgrades, and configuration of IT equipment.
5. Support user account management (Active Directory, Office 365), including password resets and access provisioning.
6. Collaborate with network and infrastructure teams to resolve connectivity and system issues.
7. Maintain asset records and support device lifecycle management.
8. Ensure compliance with IT security policies and assist in audits and incident reporting.
9. Provide basic end-user training and onboarding support.
Requirements
10. Proven experience in L2 IT support or similar technical support roles.
11. Strong troubleshooting skills across hardware, software, and networking.
12. Familiarity with enterprise IT environments and tools (, Active Directory, Office 365, VPN).
13. Fluent in German and English (spoken and written).
14. Ability to work onsite during office hours (09:00–17:00), 3 days per week.
15. Excellent communication and customer service skills.
16. Experience with IT asset management and documentation practices is a plus.
Job Title: IT Support
Location: Frechen, Germany
Job Type: Contract to Hire
Trading as TEKsystems. Allegis Group, Atrium, Strawinskylaan 3051, 1077 ZX Amsterdam, Nederland. Company No. 14109133. Allegis Contracting Services, Atrium, Strawinskylaan 3051, 1077 ZX Amsterdam, Nederland. Company No. 34193804. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.