Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Position Summary
People Services HR Advisor is a member of the Human Resources organization, and is the primary contact for employees and managers, after myBMS.
1. consults regarding the inquiry, works through options with the customer, and coaches through resolution
2. uses discretion and sound judgement to determine the best method of resolution
3. provides employees and managers with policy advice, guidance and support for workforce management, payroll, compensation transaction activities, and other HR processes
4. engages appropriate functional and technical specialists to drive resolution of customer needs not resolved at first contact.
Key Responsibilities
5. Support execution of employee movement, employee status, payroll, benefits/leaves, and compensation processes
6. Guide employees and managers to available resources including toolkits or training materials developed by HR Expertise Teams.
7. Triage inquiry to ensure full understanding and engage appropriate functional specialists to drive resolution of customer needs not resolved at first contact.
8. Ensure accurate policy representation in interconnected systems/processes.
9. Demonstrate broad HR/Payroll knowledge, as pertains to the company, providing customers with relevant information, policy explanation and navigation support.
10. Utilize knowledgebase and HR experience/ business understanding to interpret needs and resolve issues.
11. Provide high touch customer service that meets expected service levels and business performance goals.
12. Champion direct access processes by using change management skills to influence Managers and Employees.
13. Support the integrity of employee records and Workday data, assuring legal and regulatory compliance.
14. Prepare appropriate documentation to meet customer needs related to HR processes.
15. Ensure proper documentation of inquiries, root cause, and resolutions.
16. Liaise with third party vendors as applicable to resolve customer inquiries.
17. Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.
18. Identify and report any call trends or product trends to the Team Lead or Supervisor.
19. Provide feedback on customer issues and the knowledgebase so that management can address and improve the items.
20. Participate in scheduled and ad hoc training to improve policy and process acumen
Desired Education & Experience
21. Degree or equivalent professional qualification
22. Demonstrable human resources operational experience
23. General knowledge and understanding of HR policies, processes, and Regional Employment Laws
24. Have worked in a rapid, fast-moving environment, which is both complex and changing.
25. Practical operational experience of HR processes.
26. Have worked in a multi-cultural/multi-country work environment
27. Prefer HR specialty certification to demonstrate theoretical understanding and application of HR practices
Desired Skills
28. Language Requirements: English and German
29. Verbal and written communication skills to interact with clients and the HR function to deliver business needs.
30. Ability to accurately assess situations through customer interactions to coach, guide, or interpret the appropriate action or next steps
31. Demonstrated attention to details
32. Highly computer literate with knowledge.