Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses, entrepreneurs and digital nomads adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally.
You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. Reporting directly to the Area Manager, this full-time position is based in Berlin. As Community Manager, you will play a central role in delivering an outstanding customer success-driven experience for our members, supported by a strong foundation in hospitality.
This role focuses on long-term member satisfaction, retention, and account management, while maintaining the welcoming, high-touch service Mindspace is known for. You will act as the first and go-to point of contact for members, managing their journey from onboarding through daily operations with professionalism, warmth, and attention to detail.
With excellent communication skills and a proactive mindset, you anticipate needs, resolve challenges efficiently, and continuously look for ways to elevate the member experience. As Community Manager, you are the heart of the space - combining structured customer success strategies with a genuine hospitality mindset that makes members feel supported, valued, and at home.
Actively managing and improving key performance indicators, including member retention, Net Promoter Score (NPS), and ancillary revenue
Strong verbal and written communication skills
High level of German – both oral and written
Practical, creative fast-thinker, fast on your feet and highly aware that others rely on you kind of person
Experience working in a fast-paced startup environment, ideally within hospitality or a hands-on, physical product/service setting